Hospitality Experience Lead

WSH Group; Greater London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

28 Days holiday

Birthday holiday

Volunteering days

Grandparent leave

Enhanced maternity leave

Pension and life insurance

Discounts from Perkbox

Wellbeing hub

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is hiring a Hospitality Supervisor in London to lead and develop a catering team, oversee service quality and logistics for events, and ensure exceptional guest experiences.

Ideal candidates have hospitality experience, strong organisational skills, and a passion for service. The role emphasizes teamwork, client relations, and maintaining high standards across all event activities.

Qualifications

• Previous experience within the hospitality industry.
• Passion for food and customer service.
• Experience supervising, training and supporting a team; strong delegation skills.
• Excellent organisational abilities with high attention to detail.
• Concise and effective verbal and written communication.

Responsibilities

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs and support personnel.
• Quality Control - monitor food quality, presentation and service standards to ensure customer satisfaction.
• Logistics Management - coordinate delivery, setup, breakdown of catering equipment and supplies; manage inventory.
• Customer Service - foster positive client and guest relationships; handle inquiries with professionalism.

Skills

Supervision Training

Quality Control

Logistics Management

Customer Service

Job description

BaxterStorey is hiring a Hospitality Supervisor in London to lead and develop a catering team, oversee service quality and logistics for events, and ensure exceptional guest experiences.

Ideal candidates have hospitality experience, strong organisational skills, and a passion for service. The role emphasizes teamwork, client relations, and maintaining high standards across all event activities.