Hospitality Experience Lead (Mon–Fri)

Baxterstorey; Greater London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

28 days holiday

Birthday holiday

Maternity leave 24 weeks

Pension and life insurance

Perkbox discounts

Cycle to work

Free meals on shift

Employee assistance program

Volunteer days

Job summary

Join BaxterStorey in London as a Hospitality Service Supervisor (Mon - Fri). You will recruit, train, and supervise catering staff, ensuring high performance and exceptional guest experiences.

The role emphasizes quality control, logistics for events, and superior customer service with a collaborative team spirit. We offer a comprehensive benefits package and ongoing training to support your career growth in hospitality.

Qualifications

• Previous experience within the hospitality industry
• Have a contagiouspassion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Responsibilities

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

Skills

Hospitality experience

Contagious passion for food

Supervising a team

Delegation skills

Organisational abilities

Communication

Job description

Join BaxterStorey in London as a Hospitality Service Supervisor (Mon - Fri). You will recruit, train, and supervise catering staff, ensuring high performance and exceptional guest experiences.

The role emphasizes quality control, logistics for events, and superior customer service with a collaborative team spirit. We offer a comprehensive benefits package and ongoing training to support your career growth in hospitality.