Hospitality & Events Manager

Eton College; Clewer Village; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join Eton College as a Hospitality & Events Manager, where you will lead the catering team to deliver high standards for various events. With a focus on quality service and food hygiene, this hands-on role requires strong leadership skills and the ability to work under pressure in a dynamic environment. The role is integral to the College's operations, providing meals for students and serving at prestigious events throughout the year.

Benefits

11% employer pension contribution

Employee Assistance Programme

Enhanced Maternity/Paternity scheme

Cycle to work scheme

Subsidised lunches during term time

Discounts at local retailers

Access to sport and leisure facilities

Qualifications

• Previous management experience within a hospitality or similar environment.
• A clear understanding of Health and Safety and Food Hygiene legislation.
• Ability to lead and motivate a team.

Responsibilities

• Manage and organise delivery of all non-core catering services.
• Ensure high levels of standards in all areas of work.
• Liaise with clients pre and post-event.

Skills

Leadership

Communication

Interpersonal skills

Problem Solving

Education

NVQ Level 2 in Catering

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Bekynton is the central catering facility in Eton College and we predominantly cater for breakfast, lunch and supper for all the boys of 12 out of the 25 boarding houses. Bekynton currently serves around 15,000 meals per week over 37 weeks per year, equalling 555,000 meals per annum-and growing!

Bekynton also prepares and delivers 32,000 packed meals for sports events around the campus, 9,500 hot and cold sports teas each year and has currently catered in 64 differing venues around Eton. Many community events are catered for with relish – like the provision of catering for House Events, Eton Action Fair and many other events where entertaining is required.

As Hospitality & Events Manager you are to pro-actively lead the Eton College Hospitality team, driving high standards and excellent customer feedback. This is “hands on role” helping to ensure that the services provided are to the standard required by Eton College.

Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Main Duties

Key Tasks and Responsibilities

• Manage and organise the delivery of all non-core catering from Bekynton but across the whole site, to include those events associated with sports fixtures (internal and external);
• Ensure we achieve high level of standards in all areas of work;
• Organise staff rotas allocating duties in accordance to the needs of the business for the hospitality team;
• Ensure uniform and appearance of yourself and your team meet company specifications at all times;
• Adhere to all current Food Safety and Health and Safety across all aspects of the business, especially allergens management and promote a safe and hygienic environment;
• Organise your team to ensure all tasks are completed to specification and within set targets providing support and assistance where required;
• Ensure all preparation for functions is completed well ahead of any event;
• Liaise with clients pre and post event;
• Undertake staff briefings prior to every function;
• Induct new and casual staff;
• Undertake all necessary administration - e-mail answering, calendar entries, function sheets, costings, stock-taking;
• Ensure all areas that we are required to operate in are clean and tidy before clients enter and left clean and tidy after the event;
• Comply with COSHH regulations using chemicals safely and effectively;
• Develop effective partnership with duty managers and colleagues including daily communications and to provide reciprocal support;
• Promote a good company image to customers and guests by using positive customer service practices and to promote a friendly working relationship with colleagues;
• Develop and motivate your team to ensure unit standards are maintained;
• Receive any training as and when required in order to maintain and develop standards;
• Attend to any reasonable request by management;
• Assist as required in Bekynton with our core catering commitment;
• Report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible;
• Support the duty manager to evacuate the unit, in accordance to fire regulations and procedures;
• Attend meetings and courses and training days as required. Covering from during holidays, sickness and any other absences;
• Assist with Summer Schools as directed;
• Undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities;

All employees of Eton College are also expected to:

• Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as ‘regulated activity’;
• Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood.
• Understand and comply with procedures and legislation relating to confidentiality;
• Display a commitment to and promotion of equality, diversity and inclusion.

The Ideal Candidate

To be successful in this role, the incumbent should have:

• Previous management experience within a hospitality or similar environment;
• A relevant catering qualification would be desirable (NVQ Level 2);
• A clear understanding of Health and Safety legislation;
• A clear understanding of Food Hygiene legislation;
• Good working knowledge of Microsoft Word, Outlook and Excel;
• The ability to lead and motivate a team;
• The ability to communicate effectively with customers, clients and staff;
• A calm, professional manner with strong communication and interpersonal skills;
• A passion for delivering high standards in food, service, and customer care.
• The ability to manage food allergens in accordance with the school’s processes and procedures.

You may also enjoy this role if you:

• Have a flexible approach to work and a ‘can do’ attitude;
• Have the ability to work well under pressure in a fast-passed environment;
• Enjoy working as part of a team and you are happy to get stuck in and support your colleagues;
• Ability to come up with creative solutions to problems.

Working Pattern

• Your working hours will be 42.5 hours per week.
• You will be working 5 days a week (including evenings and weekends).
• You will be working 48 weeks per year- 34 weeks term time, 6 weeks summer schools, 2 weeks out of term work and 6 weeks paid holiday entitlement (You will be paid over 12 months).

Eton College offers a wide range of benefits, including an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, a cycle to work scheme, subsidised lunches during term time, free or heavily discounted access to the College’s sport and leisure facilities and discounts at local retailers and businesses.

About the College

We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils by fostering perseverance, tolerance and integrity. We believe in equal opportunity for everyone, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or socio-economic background.

If you have any queries about the application process or any problem with submitting your application online, the Recruitment Team will be happy to help.Should you require anyreasonable adjustmentsto be made or facilitiesprovided to enable you to apply online, please do not hesitate to contact us on [e-mail] so we can make adjustments accordingly.

DISCLOSURE CHECKS

Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including, but not limited to, reference checks with past employers, an Enhanced Disclosure from the Disclosure and Barring Service (including Barred List information), an online search and, where applicable, Prohibition checks. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form. Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as “spent” under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position at the College.