Hospitality Manager

Chartwells Independent; Tandridge; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Exclusive travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards

Wellness and mindfulness classes

Job summary

An established industry player is seeking a dedicated individual to support catering operations and ensure quality service delivery. This role involves coordinating hospitality requirements, managing a booking system, and leading a team to meet client expectations. With a focus on effective communication and resource management, you will play a crucial role in enhancing client satisfaction and operational efficiency. Join a company that values diversity and offers extensive career development opportunities, competitive pay, and a comprehensive benefits package. If you are self-motivated and passionate about catering, this is the perfect opportunity for you.

Qualifications

• Proven experience in leading and managing successful teams.
• Minimum 2 years catering experience with food knowledge.

Responsibilities

• Support in delivering all contractual front of house terms.
• Manage hospitality event requests and ensure budget adherence.

Skills

Teamwork

Self-motivation

Communication

Results Orientation

Customer Understanding

Education

NVQ Level 1 & 2

City & Guilds 706/1 and 2

Basic Food Hygiene certificate

Tools

Microsoft Office

Bluerunner

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Overall Purpose of the Role

• To support the Catering Operations Manager in organising and supervising the front of house element of the unit in accordance with and to the standards required by Compass Group UK & Ireland, the contract specification and statutory Regulations, ensuring the provision of a quality service.
• Coordinate, cost and oversee the fulfilment of the client’s catering hospitality requirements, maintaining an up to date hospitality booking system, supporting in client site visits where required.
• To ensure the efficient and economic use is made of all resources, including stock, team members and company assets.

Key Responsibilities

• Support in delivering all contractual front of house terms including core feeding element
• Communicate any on site client changes to direct reports.
• Communicate regularly with client in relation to events (as agreed)
• Always Promote the unit and act as a Compass Advocate
• Communication client event requirements to wider team to ensure all client hospitality is delivered to the correct standard
• Management of hospitality event requests to ensure clients budget expectations are adhered to
• Managing booking system Bluerunner
• Event debriefing and post event evaluation
• Ensure all event products are correctly priced in line Foodbuy and client specifications
• Action plans are completed following client feedback
• Ensure all customer requirements are delivered in line with the expectation
• Ensure event costs are accurately inputted and maintained
• All food wastage is recorded and minimised
• Ensure all customer requirements are communicated to all departments in advance to ensure effective planning
• Where required complete labour schedule within the labour budget
• Effectively minimise any agency and overtime spend
• Adjust labour schedule in line with requirements

Person Specification

• A good team member but must be able to work on own initiative
• Self-motivation and the ability to motivate others
• Experience and knowledge of a wide cross section of events
• Use of IT packages including, Microsoft Office, E-mail, Word, Excel
• Good knowledge and experience of working with food
• People Management
• Communication
• Results Orientation
• Holding others accountable
• Understanding Customers

Essential

• Proven experience in leading and managing successful teams
• NVQ Level 1 & 2 or City & Guilds 706/1 and 2
• Basic Food Hygiene certificate
• Minimum 2 years catering experience
• Excellent I.T skills

Desirable

• Experience in a similar role
• Good knowledge of food production methods and procedures
• Excellent communication skills
• Self motivated and ability to adapt to a changing environment

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0402/98233001/52678519/R/SU #Independent

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!