Hospitality Client Relations Specialist

YesGolfing; St Andrews; Hybride; GBP 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Company Pension Scheme

Sick Pay

Life Insurance

35 Days Holiday Per Year

Free tickets to The Open and AIG Women

Cycle to Work Scheme

Season Ticket Loan

Glasses contribution for VDU use

Retail discounts

Résumé du poste

The R&A is hiring a Client Relations Coordinator to support hospitality services for The Open and AIG Women’s Open. The role covers customer service, administration, sales, finance, reporting, systems and operational support within a hybrid working arrangement.

The position is full-time and based in St Andrews, with some weekend presence required onsite during Open events. Responsibilities include coordinating with stakeholders, managing budgets, generating reports, and ensuring data accuracy,

Qualifications

• Scottish National 5 English and Maths or equivalent.
• Experience in customer service and hospitality bookings.
• Experience handling invoices and budgeting tasks.
• Proficiency with MS Office (Outlook, Word, Excel).
• Attention to data accuracy and financial information.
• Strong organisation and ability to meet deadlines.
• Experience in purchase orders and budget tracking.
• Experience in reports or management information and CRM usage.
• Experience in events, hospitality or sports environments.
• Knowledge of UK GDPR / data protection.
• Experience supervising temporary staff.

Responsabilités

• Provide excellent customer service and administration for hospitality packages.
• Support sales, finance, reporting, systems and operations for the Hospitality Team.
• Coordinate projects within scheduling and budget parameters.
• Liaise with internal and external stakeholders to ensure service levels.
• Assist with planning and delivery of Open and related packages.

Connaissances

Customer service

Booking systems

Invoices

Data entry

MS Office

Reports

Budget tracking

CRM system

Events hospitality

GDPR knowledge

Staff supervision

Formation

Scottish National 5 English & Maths

Outils

CRM system

Booking systems

Microsoft Office

Excel

Description du poste

The R&A is hiring a Client Relations Coordinator to support hospitality services for The Open and AIG Women’s Open. The role covers customer service, administration, sales, finance, reporting, systems and operational support within a hybrid working arrangement.

The position is full-time and based in St Andrews, with some weekend presence required onsite during Open events. Responsibilities include coordinating with stakeholders, managing budgets, generating reports, and ensuring data accuracy,