Client Relations Coordinator

YesGolfing; St Andrews; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Company Pension Scheme

Sick Pay

Life Insurance

35 Days Holiday Per Year

Free tickets to The Open and AIG Women

Cycle to Work Scheme

Season Ticket Loan

Glasses contribution for VDU use

Retail discounts

Job summary

The R&A is hiring a Client Relations Coordinator to support hospitality services for The Open and AIG Women’s Open. The role covers customer service, administration, sales, finance, reporting, systems and operational support within a hybrid working arrangement.

The position is full-time and based in St Andrews, with some weekend presence required onsite during Open events. Responsibilities include coordinating with stakeholders, managing budgets, generating reports, and ensuring data accuracy,

Qualifications

• Scottish National 5 English and Maths or equivalent.
• Experience in customer service and hospitality bookings.
• Experience handling invoices and budgeting tasks.
• Proficiency with MS Office (Outlook, Word, Excel).
• Attention to data accuracy and financial information.
• Strong organisation and ability to meet deadlines.
• Experience in purchase orders and budget tracking.
• Experience in reports or management information and CRM usage.
• Experience in events, hospitality or sports environments.
• Knowledge of UK GDPR / data protection.
• Experience supervising temporary staff.

Responsibilities

• Provide excellent customer service and administration for hospitality packages.
• Support sales, finance, reporting, systems and operations for the Hospitality Team.
• Coordinate projects within scheduling and budget parameters.
• Liaise with internal and external stakeholders to ensure service levels.
• Assist with planning and delivery of Open and related packages.

Skills

Customer service

Booking systems

Invoices

Data entry

MS Office

Reports

Budget tracking

CRM system

Events hospitality

GDPR knowledge

Staff supervision

Education

Scottish National 5 English & Maths

Tools

CRM system

Booking systems

Microsoft Office

Excel

Job description

An exciting opportunity has arisen to join the Hospitality department as Client RelationsCoordinator. The successful candidate will provide effective customer service, administration, sales, finance, reporting, systems and operational support to the Hospitality Team in order to help facilitate the successful planning and delivery of the various hospitality packages provided for The Open and the AIG Women’s Open. The individual will work with internal and external stakeholders, and within relevant scheduling and budget parameters, to help ensure an excellent level of service is provided to all hospitality clients, in line with departmental goals.

Full Time

Location: Beach House, Golf Place, St Andrews, Fife, Scotland, KY16 9JA

Description:

The Role – Client Relations Coordinator

An exciting opportunity has arisen to join the Hospitality department as Client RelationsCoordinator. The successful candidate will provide effective customer service, administration, sales, finance, reporting, systems and operational support to the Hospitality Team in order to help facilitate the successful planning and delivery of the various hospitality packages provided for The Open and the AIG Women’s Open. The individual will work with internal and external stakeholders, and within relevant scheduling and budget parameters, to help ensure an excellent level of service is provided to all hospitality clients, in line with departmental goals.

This is a full-time, permanent position working 35 hours per week.

This role is predominately Monday – Friday, however weekend working will be required onsite at The Open.

This role will operate on a hybrid working basis, in line with company policy.

Please note, we may close applications early should we receive sufficient applications.

What We Offer

• Competitive Salary
• Company Pension Scheme and Sick Pay
• Life Insurance Cover
• Enhanced Maternity/Partner Pay
• 35 Days Holiday Per Year
• Free tickets to The Open and AIG Women’s Open each year (and other relevant R&A Championships)
• Cycle to Work Scheme
• Season Ticket Loan
• Contribution towards glasses for VDU use
• Discounts available across 800 UK retailers and local businesses

Who We Are Looking For

• Scottish National 5 qualifications in English and Maths, or equivalent.
• Experience working in a customer service role.
• Experience working in booking systems and handling invoices.
• Experience using Microsoft Office packages, particularly Outlook, Word and Excel (including formulas, sorting/filtering and producing simple reports).
• High level of accuracy and attention to detail, particularly with data entry and financial information.
• Strong organisation and prioritisation skills, with the ability to manage competing deadlines during peak periods.
• Experience of raising purchase orders, budget tracking or other finance administration.
• Experience producing regular reports or management information.Experience using a CRM system.
• Experience in events, hospitality or sports environments.
• Working knowledge of UK GDPR / data protection.
• Experience guiding or supervising temporary or seasonal staff.

Everyone is Welcome at The R&A

We want to build a workplace where people from all backgrounds, perspectives and experiences can thrive. We welcome applications from everyone and are committed to providing an inclusive and accessible recruitment experience and workplace.

We're committed to making our recruitment process accessible. If there's anything we can do to help you participate fully in any stage of the process, please contact [e-mail]. We'll be happy to discuss what would work for you.

Please note: The closing date shown is only a guide. The employer may close the vacancy at any time once sufficient applications have been received. We encourage you to apply as soon as possible.

Additional Information:

Use the contact information above to contact us for more information