Hospitality Business Development Manager

Manchester City FC; Manchester; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

26 days annual leave

Private healthcare

Dental cover

Annual discretionary bonus

Health Cash Plan

Employee Assistance Programme

Company pension

Life assurance

Free on-site parking

Complimentary breakfast & lunch

Access to sports and leisure clubs

Cycle to work

Give As You Earn

Discounted match tickets

City+ subscription

Stadium tour discounts

Job summary

Manchester City FC is seeking a Business Development Manager to grow matchday hospitality revenue by building relationships with clients and turning opportunities into high-value sales. Based in Manchester, the role focuses on developing the Hospitality Sales department and delivering premium client experiences.

You will manage outbound and inbound activity, maintain a healthy sales pipeline, and collaborate with colleagues to drive commercial growth across domestic and international markets.

Qualifications

• Experience selling high-value products or services.
• Proven ability to build and manage a sales pipeline.
• Practical experience with outbound sales activities.
• Ability to use sales data and reporting for decisions.
• Clear communication and presentation skills.
• Proactive, collaborative team player.

Responsibilities

• Identify and convert opportunities across domestic and international client base.
• Build and manage a healthy sales pipeline and report on progress.
• Engage in outbound and inbound activity including prospecting and lead generation.
• Maintain data capture and database management; develop targeted sales strategies.
• Collaborate with colleagues and represent Manchester City professionally to clients.

Skills

Sales experience

Sales pipeline

Outbound sales

Data-driven decisions

Communication skills

Collaborative team player

Job description

Location: Manchester, GB

Full Time / Part Time: Full Time

Contract Type: Permanent

Based in Manchester, this permanent, full-time role will help grow Manchester City's matchday hospitality revenue by building relationships with new and existing clients and turning commercial opportunities into high-value sales. You will play a visible part in developing the Hospitality Sales department, creating meaningful client experiences and helping deliver sustainable revenue across each season.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within our Hospitality Sales team, we create memorable matchday experiences for clients while supporting Manchester City's commercial growth. Working across domestic and international markets, the team builds lasting relationships and connects businesses with premium hospitality opportunities at one of the world's leading football clubs.

The Role

As Business Development Manager, you will help drive the growth of Manchester City's Hospitality Sales department by identifying and converting opportunities across our domestic and international client base. Your work will directly contribute to matchday hospitality revenue and to the continued development of relationships with valued clients and prospects.

You will build and manage a healthy sales pipeline, maintain accurate reporting and deliver a thoughtful programme of outbound and inbound activity. This will include prospecting, networking, lead generation, referral development, data capture and database management, alongside creating targeted sales strategies and ideas that open up new business opportunities.

Success in the role will come from combining commercial focus with a collaborative, service-led approach. You will work closely with colleagues across the department, communicate clearly with stakeholders and represent Manchester City professionally when developing new connections and supporting the client journey.

What You'll Bring

• Experience selling high-value products or services to customers or clients.
• Proven ability to build and manage a sales pipeline and work towards commercial targets.
• Practical experience of outbound sales activity, including prospecting, networking, lead generation or referral development.
• Ability to use sales data, reporting and customer information accurately to support decision-making.
• Clear and effective communication and presentation skills, with the confidence to engage a range of stakeholders.
• A proactive, collaborative approach and the ability to contribute positively as part of a team.

Why Choose Us

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will receive 26 days' annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.

Manchester-based employees also benefit from free on-site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs.

You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.