Hospitality Assistant

Guys & St Thomas Hospital; London; On-site; GBP 30,000; Full time

Job summary

Join Guy's and St Thomas' NHS Foundation Trust as a Hospitality Assistant and play a crucial role in delivering high-quality catering and hospitality services across several sites. This full-time, permanent role offers a competitive yearly salary and a dynamic working environment, emphasizing customer service and adherence to health and safety guidelines. As part of a dedicated team, you'll contribute to a wide range of events, providing excellence in service and care at one of the UK's leading NHS trusts.

Benefits

Minimum of 27 days annual leave, increasing with service.

NHS Pension Scheme.

Interest-free Season Ticket Loan.

Subsidised on-site nursery.

Comprehensive health and well-being programs.

Employee assistance program.

Qualifications

• Excellent command of the English language, both oral and written.
• Knowledge of health and safety procedures.
• Understanding of allergens and special dietary requirements.

Responsibilities

• Deliver high-quality hospitality service across several sites.
• Ensure cleanliness and hygiene of food service areas at all times.
• Prepare and serve hospitality events, ensuring exceptional customer service.

Skills

Customer service skills

Interpersonal skills

Food hygiene knowledge

Ability to work under pressure

Time management

Communication skills

Education

Higher Education or NVQ Level 2

Degree or Diploma in Hospitality Services

Job description

Main area Hospitality Assistant Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (5 days from 7 (shift rota includes weekends, bank holidays, evenings and nights)) Job ref 196-ESS1582-S

Employer Guy's and St Thomas' NHS Foundation Trust Employer type NHS Site St Thomas' Hospital Town London Salary £29,583 p.a. inc. HCA Salary period Yearly Closing 22/06/2025 23:59

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.

Job overview

We have an exciting opportunity for a dynamic Hospitality Assistant to join our in-house evolving catering team.

You will be responsible for the day to day delivery of an efficient hospitality service across several sites. You will be required to work within the team and also able to work on your own initiative.

The role will be hands on, delivering a consistent quality service that is innovative and market leading, whilst offering detailed advice and adhering to Trust & Government guidelines.

Flexible working throughout the week including weekends, together with delivering excellent customer service and adhering to food hygiene as well as health and safety practices at all times is essential.

This role is a great opportunity for the right individual who has the experience to make our customer experience even better.

Main duties of the job

The post holder will be responsible for providing an essential and efficient customer and food service to all designated Hospitality areas; whilst meeting the service needs and objectives of both the department and the wider Trust.

The preparation and service of all hospitality events which will include food services: Trolleys, Hot & Cold fork buffets, Sit down dinners, breakfasts and drinks service around the Trust. To deliver unparalleled customer service of the highest standards at all times with excellent attention to detail. Events include: Ministerial & Royal visits, Corporate away days, Medical seminars & training conferences, Graduation events and Outdoor charity events.

Working for our organisation

Essentia is part of Guy’s and St Thomas’ and is responsible for non-clinical healthcare services. Essentia designs, builds and maintains healthcare infrastructure, which is vital to the smooth running of healthcare services. This encompasses everything from construction projects and healthcare planning, to waste management, housekeeping, transport and security. Essentia employs around 1,800 people. It combines exceptionally high standards and public sector values with commercial focus, innovative thinking and modern technology to create the best possible patient experience.

Hospitality provides event services across all sites of the Trust and outside catering to venues across London. The post holder will join a dynamic and skilled team, with the ability to build on the strengths of the current team, yet flexible to adapt to the future changes to ensure the needs and objectives of both the department and the Trust are met.

Our values

Our values help us to define and develop our culture, what we do and how we do it.

It is important that we all understand and reflect these values in our work. We are:

Ambitious – we innovate and strive for excellence

Inclusive – we respect each other and work collaboratively

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. A summary of our framework can be found on our Trust jobs pages and our intranet .

What we offer

We offer a dynamic challenging job, in a fast moving, flexible working environment. We have a strong commitment to your personal and professional development.

In addition, we offer excellent benefits, such as:
• A minimum of 27 days annual holiday allowance (not including bank holidays), plus the option to buy and sell. Increasing to 29 days after 5 years and 33 days after 10 years
• The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.
• Interest free Season Ticket Loan
• Long Term Service Awards
• Subsidised on-site nurseries and childcare vouchers
• A comprehensive staff health and well-being programme, '5 ways to a healthier YOU'
• Ride to work scheme
• Employee assistance programme
• Free staff counselling service
• Free stop smoking service

If you would like to join the team please apply online

Detailed job description and main responsibilities

Meet and greet clients throughout events.

The cleaning and sterilising of all food trolley containers and food trolleys including wheels.

Ensure all areas within the pantry are clean, hygienic and tidy at all times. All used crockery and service ware should be brought back to the kitchen and left in an orderly manner at the wash up.

Ensure Hospitality rooms are left tidy and cleared down before and after events.

The setting up and maintaining of function areas & hospitality rooms.

Preparation of all hospitality requirements ensuring all items are available, carry out a service check for each hospitality request.

Accept deliveries and place in appropriate store rooms as directed by the Team Leader.

Providing additional AV support to clients on the absence of the AV technician.

To issue stock as directed by the Hospitality Team Leader to other departments on request and monitor stock levels.

Person specification

Qualifications

• Higher Education or NVQ Level 2
• Excellent command of the English language, including oral and written communication skills
• Knowledge of Patient/Customer Lead Assessment of the Care Environment (PLACE)
• Knowledge of manual handling procedures
• Degree or Diploma in Hospitality Services
• Knowledge of health and safety procedures

Experience

• Experience within a large Hospitality/Events facilities services department
• Experience of using IT systems including Microsoft Office packages
• Good numerical skills.
• Experience of working within the healthcare profession or hotel industry
• Basic knowledge of audio-visual systems

Skills

• A customer focused friendly personality with strong interpersonal skills
• Good knowledge of food hygiene techniques and procedures
• Ability to work quickly, efficiently and meet objectives
• Ability to manage time, organise and prioritise work; whilst showing initiative when working on their own and as part of a team
• Ability to work without direct supervision
• Good team member and communicator with ability to engage with all staff
• Ability and willingness to learn new skills and to attend training. Good team member with the ability to communicate and engage effectively with all grades of staff, patients and other stakeholders within a busy and challenging environment
• Ability to work under pressure and to tight deadlines
• Desire to further enhance career
• Committed and enthusiastic towards providing high service standards
• Understanding of allergens and special dietary requirements

Guy’s and St Thomas’celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personalcircumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.

Your e-mail address is important to us -We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking "Apply Online Now."

Employer certification / accreditation badges

Our dedicated and talented staff make it their mission to provide outstanding care for our patients.

Fake job offers for medical professionals living abroad

The Trust has been made aware of a scam targeting medical professionals living abroad who are being sent fake letters offering a job. These letters contain the Trust’s contact details and are often signed by the Chief People Officer.

These letters are fake.

If you receive an offer of employment, please do not reply to the letter, provide any personal details, or send any money to anyone asking for a fee for the placement/job. If you have lost money or sent personal details you should immediately report it to your local law enforcement and contact your bank.

Please note that the Trust will only advertise job opportunities on our website, NHS jobs, LinkedIn, Indeed or Find a job.