Hospitality Assistant

MyNewTerm; Greater London; Hybrid; GBP 22,000 - 26,000; Part time

Benefits offered by this job

Free lunch

Free parking

Staff pension scheme

School sports facilities access

Subsidised club memberships

Job summary

Harrow School’s Catering Department seeks a hands-on, customer-focused team member to support event coordination and daily catering operations across the campus. You will assist with delivery of House and School events, work closely with colleagues, and help ensure a high standard of service in a fast-paced environment.

The role covers managing the Fieldhouse Club Bar during the cricket season and provides IT and office support across catering areas, with an evenings/weekends rota and term-time

Qualifications

• Experience in front-line, customer-facing roles.
• Strong organisational skills and ability to multitask.
• Good IT literacy and familiarity with basic office software.
• Able to work evenings and weekends as required by rota.

Responsibilities

• Coordinate and deliver House and School events with the Hospitality Manager.
• Support catering operations across the School and Catering office.
• Manage and serve the Fieldhouse Club Bar during cricket season.
• Provide operational support across the Dining Hall when required.

Skills

Customer-facing

Organised

IT skills

Team collaboration

Job description

Contract details:

Working weeks: This is a term time only role, working 33 weeks per year.
Working hours: Average of 40 per week, 5 days out of 7 across a 3-week rota including evenings and weekends. Split shifts may be required

Environment:

Harrow School is situated within a beautiful site in Harrow on the Hill, northwest London, and is one of the best-known schools in the world, with around 830 boys studying at Harrow. The School’s Catering Department has over 60 staff led by the Head of Catering, the Catering Manager and the Executive Head Chef, supported by various chefs and kitchen porters. The team produces over 3,000 meals per day during term time and over 25,000 packed meals per year. The School also caters for sports teas, open days, parents’ meetings, departmental dinners, working lunches, and provides high-end hospitality for events such as wedding receptions and conferences.

Role:

You will assist the Hospitality Manager with the coordination and delivery of House and School events, as well as broader catering operations across the school. Working collaboratively with Catering colleagues and other departments, you will help ensure hospitality services are delivered efficiently, professionally, and with a strong focus on customer experience. You will also be responsible for managing and serving the Fieldhouse Club Bar during the cricket season and will provide operational support across all catering areas, including the Dining Hall, when required. The attached job description gives more details.

Skills:

You will enjoy taking a hands-on approach to the role and will bring experience of working in a front-line, customer-facing and fast-paced environment. You will have strong organisational and IT skills, with the ability to work effectively both in the Catering office and across School venues. You will be flexible, adaptable and committed to delivering consistently high standards of service.

Benefits:

• free lunch when working a full day
• free parking
• automatic enrolment in the School’s pension scheme
• use of the School’s sports facilities such as the swimming pool, gym, and running track.
• subsidised membership of the tennis, golf, angling and social clubs.

Equality, diversity and inclusion are values that are important to us at Harrow. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.