Hospitality Assistant

HARROW SCHOOL; Greenhill; On-site; GBP 12,000 - 17,000; Full time

Job summary

Harrow School is seeking a hands-on Catering attendant to support the Hospitality Manager in delivering events and catering operations across the campus. You will work with the Catering team to ensure outstanding customer experiences, including managing the Fieldhouse Club Bar during cricket season and providing coverage across the Dining Hall as needed.

The role requires a proactive approach, strong organisational and IT skills, and a flexible, team-oriented attitude to maintain high standards

Qualifications

• Experience in a front-line customer-facing role in a fast-paced environment.
• Strong organisational abilities and IT skills are essential.
• Flexible, adaptable and committed to high service standards.

Responsibilities

• Assist Hospitality Manager with coordinating and delivering events for House and School.
• Support catering operations across the school and venues.
• Manage and serve Fieldhouse Club Bar during cricket season.
• Provide operational support across Dining Hall and other catering areas as required.
• Collaborate with Catering colleagues to ensure efficient, professional service.

Skills

Customer-facing

Organisational skills

IT skills

Flexible

Team collaboration

Tools

IT systems

Job description

The role: You will assist the Hospitality Manager with the coordination and delivery of House and School events, as well as broader catering operations across the school. Working collaboratively with Catering colleagues and other departments, you will help ensure hospitality services are delivered efficiently, professionally, and with a strong focus on customer experience. You will also be responsible for managing and serving the Fieldhouse Club Bar during the cricket season and will provide operational support across all catering areas, including the Dining Hall, when required. The attached job description gives more details.

The skills: You will enjoy taking a hands‑on approach to the role and will bring experience of working in a front‑line, customer‑facing and fast‑paced environment. You will have strong organisational and IT skills, with the ability to work effectively both in the Catering office and across School venues. You will be flexible, adaptable and committed to delivering consistently high standards of service.

The environment: Harrow School is situated within a beautiful site in Harrow on the Hill, northwest London, and is one of the best‑known schools in the world, with around 830 boys studying at Harrow. The School's Catering Department has over 60 staff led by the Head of Catering, the Catering Manager and the Executive Head Chef, supported by various chefs and kitchen porters. The team produces over 3,000 meals per day during term time and over 25,000 packed meals per year. The School also caters for sports teas, open days, parents' meetings, departmental dinners, working lunches, and provides high‑end hospitality for events such as wedding receptions and conferences.

Working weeks: This is a term time only role, working 33 weeks per year.

Working hours: Average of 40 per week, 5 days out of 7 across a 3-week rota including evenings and weekends. Split shifts may be required