Hospitality Assistant

Howden UK Brokers; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

Howden is hiring a Hospitality Assistant to join our Central London team. Reporting to the Executive Service Hospitality Lead, you will provide the highest standard of food, beverage and related service to hospitality customers and support with catering preparation to meet company and client expectations.

This full-time, onsite role sits at our Central London office, offering an opportunity to contribute to a service-driven culture within a global insurance group that values its people and

Qualifications

• Strong customer service and relationship-building skills.
• Knowledge of food and beverage service standards and practices.
• Commitment to cleanliness and adherence to health and safety regulations.

Responsibilities

• Assist with all aspects of food service, including ordering, preparation, and stock control.
• Set up counters and tables prior to service time, ensuring all areas are stocked and in working order.
• Support basic food preparation tasks as needed.
• Maintain cleanliness and organization of service areas at all times.
• Clean and clear food service areas after service, adhering to cleaning schedules in accordance with COSHH regulations.
• Build and enhance effective relationships with customers, team members, and external stakeholders.
• Provide the highest standard of customer care, prioritizing customer satisfaction and engagement.
• Address customer comments and complaints promptly, ensuring feedback is communicated to management.

Skills

Strong customer service

Food & beverage service standards

Cleanliness & health & safety

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like‑minded people driving change at Howden.

Who are we?

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people‑first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee‑owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head‑hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like‑minded people driving change at Howden.

What is the role?

We're looking for a Hospitality Assistant to join our team. Reporting to the Executive Service Hospitality Lead, you will provide the highest standard of food, beverage and associated service to all hospitality customers and assist with the preparation, presentation, service delivery of the catering requirement of the site to the company's standard and the client's satisfaction.

Please note this is a full‑time, fully onsite role based in our Central London office.

What will you be doing?

• Assist with all aspects of food service, including ordering, preparation, and stock control.
• Set up counters and tables prior to service time, ensuring all areas are stocked and in working order.
• Support basic food preparation tasks as needed.
• Maintain cleanliness and organization of service areas at all times.
• Clean and clear food service areas after service, adhering to cleaning schedules in accordance with C.O.S.H.H regulations.
• Build and enhance effective relationships with customers, team members, and external stakeholders.
• Provide the highest standard of customer care, prioritizing customer satisfaction and engagement.
• Address customer comments and complaints promptly, ensuring feedback is communicated to management.

What are we looking for?

• Strong customer service skills, with a focus on building relationships and ensuring customer satisfaction.
• Knowledge of food and beverage service standards and practices.
• Commitment to cleanliness and adherence to health and safety regulations.

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond
• We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orienta