Hospitality Assistant

Howden Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Howden is seeking a Hospitality Assistant for our Central London office. This full-time, on-site role supports food service, beverage service, and overall hospitality delivery to clients and staff, ensuring the highest standards of service and customer care.

You will assist with service delivery, stock control, setup, and maintaining COSHH-compliant cleanliness across service areas, building strong relationships with customers and stakeholders.

Qualifications

• Strong customer service skills with ability to build relationships.
• Knowledge of food and beverage service standards and practices.
• Commitment to cleanliness and health & safety regulations.

Responsibilities

• Assist with all aspects of food service, including ordering and preparation.
• Set up counters and tables prior to service.
• Maintain cleanliness and organization of service areas at all times.
• Provide high standard of customer care and engage with customers.
• Address customer comments and complaints promptly and escalate as needed.

Skills

Customer service

Food & beverage service

Cleanliness & safety

Job description

Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.Who are we?Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.Why work at Howden?We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.What is the role?We’re looking for a Hospitality Assistant to join our team. Reporting to the Executive Service Hospitality Lead, you will provide the highest standard of food, beverage and associated service to all hospitality customers and assist with the preparation, presentation, service delivery of the catering requirement of the site to the company’s standard and the client’s satisfaction.Please note this is a full-time, fully onsite role based in our Central London office.What will you be doing?Assist with all aspects of food service, including ordering, preparation, and stock control.Set up counters and tables prior to service time, ensuring all areas are stocked and in working order.Support basic food preparation tasks as needed.Maintain cleanliness and organization of service areas at all times.Clean and clear food service areas after service, adhering to cleaning schedules in accordance with C.O.S.H.H regulations.Build and enhance effective relationships with customers, team members, and external stakeholders.Provide the highest standard of customer care, prioritizing customer satisfaction and engagement.Address customer comments and complaints promptly, ensuring feedback is communicated to management.What are we looking for?Strong customer service skills, with a focus on building relationships and ensuring customer satisfaction.Knowledge of food and beverage service standards and practices.Commitment to cleanliness and adherence to health and safety regulations.What do we offer in return?A career that you define.Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.Diversity and InclusionAt Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other, in the small everyday moments and the bigger challengesWe are determined to make a positive difference, at work and beyondWe consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.Reasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Our sustainability promiseWe’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent