Hospitality Assistant

Lodestone House; Croydon; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Learning & development opportunities

Job summary

Compass Group UK&I is seeking a Hospitality Assistant to be the face of our business, delivering exceptional customer service in a fast-paced environment. The role is full-time, contracted to 40 hours per week, with varied shift patterns and a commitment to high standards across our venues.

The successful candidate will join a passionate team, have opportunities for progression, and be part of a company that invests in its people, celebrates individuality, and rewards commitment.

Qualifications

• Deliver exceptional customer service to guests.
• Enjoy interacting with people and providing a seamless experience.
• Be knowledgeable about the menu and offer recommendations when appropriate.

Responsibilities

• Greet and look after guests to ensure they leave satisfied.
• Serve customers with a smooth, personalised experience.
• Know the menu and make recommendations to guests.
• Represent Compass Group UK&I and maintain a positive brand image.
• Comply with Food Handling & Hygiene standards.
• Follow Health & Safety regulations.

Skills

Customer service

Team player

Communication

Initiative

Work under pressure

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a full time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Here's an idea of what your shift patterns will be: Variable shifts

Please note: This role is contracted to 40.8 weeks per year

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your Key Responsibilities Will Include

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our Ideal Hospitality Assistant Will

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2008/41692001/52818585/R/BU #Lodestone House

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!