Hospitality Assistant

Compass Group PLC; Croydon; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Compass Group UK&I at Chartwells is seeking a Hospitality Assistant to deliver exceptional customer service in a fast-paced setting. You will be the face of our business, greeting guests and ensuring a personalised dining experience that keeps guests returning.

The role offers full-time hours (40 hours per week; 40.8 weeks per year) with opportunities to grow within a leading hospitality employer that values its people and standards.

Qualifications

• Passion for delivering outstanding service.
• Excellent communication skills, with guests in mind.
• Ability to stand for long periods and work in a fast-paced environment.
• Proactive, takes initiative, and works well in a team.

Responsibilities

• Greeting and looking after guests so they go home delighted.
• Serving customers with a personalised, seamless experience.
• Being knowledgeable about the menu and making recommendations.
• Representing Compass Group UK&I and maintaining a positive brand image.
• Complying with Food Handling & Hygiene standards.
• Complying with Health & Safety regulations.

Skills

Customer service

Communication

Teamwork

Under pressure

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a full time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Here's an idea of what your shift patterns will be: Variable shifts

Please note: This role is contracted to 40.8 weeks per year

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2008/41692001/52818585/R/BU #Lodestone House

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

• Job Reference com/2008/41692001/52818585/R/BU
• Contract Type Full Time
• Closing Date 20 September, 2026
• Job Category Customer service / Frontline