Hospitality Assistant

Retirement Villages Group; Berkhamsted; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retirement village is seeking a Hospitality Assistant to enhance the dining experience for residents. The role involves providing exceptional service, assisting with meal orders, and ensuring a warm atmosphere. Ideal candidates will have a passion for customer service and previous hospitality experience.

Benefits

Pension scheme

Enhanced annual leave

Birthday leave

Rewards schemes

Volunteering days

Wellbeing days

Qualifications

• Previous experience in a hospitality setting or customer service role preferred.
• Compassionate and patient demeanor.
• Knowledge of food safety and sanitation guidelines.

Responsibilities

• Greet residents warmly and assist with seating.
• Take food and beverage orders accurately.
• Serve meals and ensure dietary preferences are accommodated.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Job description

Castle Village is looking for a Hospitality Assistant to work within our onsite restaurant/bar. This role is working Wednesday - Sunday, 6 hours per day (30 hours per week). Shifts are typically day shifts but can be any time between 10am - 9pm to support with villages events/functions.

The ideal candidate will have a passion for customer service and a genuine desire to enhance the dining experience for our residents. As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times.

We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents.

Responsibilities:

• Greet residents warmly as they arrive at the dining area
• Assist residents with seating and provide menus
• Take food and beverage orders accurately and efficiently
• Serve meals and beverages in a timely manner
• Ensure that residents' dietary preferences and restrictions are accommodated
• Clear tables and reset them for the next service
• Provide friendly and attentive service to residents throughout their meal
• Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
• Handle residents' concerns or special requests with professionalism and courtesy
• Maintain cleanliness and organization in the dining area

Requirements:

• Previous experience in a hospitality setting or in a customer service role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail
• Compassionate and patient demeanour
• Knowledge of food safety and sanitation guidelines
• Must be over 18 years old

In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more!