Hospitality Assistant

TN United Kingdom; Esher; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in luxury elderly care is seeking a Hospitality Assistant to provide first-class service in both Front of House and Food & Beverage operations. The role involves greeting guests, supporting dining experiences, and ensuring a welcoming reception area. Ideal candidates will possess excellent communication skills and a positive work ethic, contributing to the company's mission of enhancing the lives of its members and their families.

Benefits

Staff Meals

Health Assured Employee Assistance Program

Discretionary Bonus

Christmas & Summer Parties

Training and Development

Opportunities for progression

Qualifications

• Punctual, hardworking, quick to learn, and outgoing personality.
• Good physical stamina and mobility.
• Excellent communication skills.

Responsibilities

• Greet guests warmly upon arrival.
• Support kitchen team to deliver exceptional dining experiences.
• Handle incoming calls and messages.

Skills

Communication

Detail-oriented

Physical stamina

Job description

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Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare, and hospitality. Loveday is recognized as the premier provider of luxury care services in London.

The Mission

We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care with world-class hospitality to create an unrivaled culture of excellence. Based on the success of our award-winning first home in Chelsea, Loveday is expanding across London with additional properties and innovative services for seniors.

Scope

We currently have an exciting opportunity for a Hospitality Assistant to handle both F&B and Reception duties. The role's purpose is to provide first-class service to our members, their families, guests, and visitors, adhering to the Loveday Way of delivering outstanding hospitality in both Front of House and Food & Beverage operations. Reporting to the Head of Hospitality, you will work in a dual role, including F&B service and reception duties, greeting and assisting visitors to our care homes. The main focus is to ensure seamless F&B service and excellent guest reception.

Main Duties and Responsibilities

• Greet guests warmly upon arrival
• Support kitchen team to deliver exceptional dining experiences
• Prepare mise-en-place, ensure cutlery, plates, and glassware are polished
• Set up tables according to Loveday standards
• Follow service steps for meal service
• Serve beverages and refreshments to members and guests
• Keep fridges and snack areas stocked
• Recognize regular visitors and interact warmly with families
• Maintain stock levels of consumables with support from the Hospitality Lead
• Ensure cleanliness in common areas and bathrooms, liaising with housekeeping
• Respond to queries and direct clients as needed
• Handle incoming calls and messages
• Receive and sort deliveries and post
• Monitor guests via CCTV and door entry systems
• Keep the reception area tidy
• Comply with all Health and Safety procedures
• Provide ad hoc support as required

Remuneration, Perks, and Benefits

• Staff Meals
• Health Assured Employee Assistance Program
• Discretionary Bonus
• Christmas & Summer Parties
• Training and Development
• Opportunities for progression as the company expands from two to five new homes in London

In line with the Asylum & Immigration Act 1996, all applicants must be eligible to work in the UK or obtain permits prior to application. Evidence of eligibility will be required during recruitment.

Loveday & Co is an equal opportunities employer, encouraging applications from qualified candidates regardless of sex, race, age, disability, sexual orientation, gender identity, religion, marital status, pregnancy, or maternity.

Working variable hours on a rota, including evenings and weekends. The ideal candidate is punctual, hardworking, quick to learn, detail-oriented, with excellent communication skills, an outgoing personality, positive work ethic, and good physical stamina and mobility.