Hospitality Apprentice

Relais & Châteaux; Achnasheen; On-site; GBP 8,000 - 14,000; Full time

Benefits offered by this job

Wellbeing and learning grant

28 days holiday

Pension contributions

Staff discounts on restaurant and stay

Job summary

The Torridon in the North West Highlands invites applications for a Hospitality Apprentice role, offering hands-on experience across hotel operations while pursuing SVQ Level 5 and SVQ Level 6 qualifications in partnership with Glasgow City College.

You will support guest service and develop practical skills in food & beverage, housekeeping, reception, and service standards, with a clear path to progression within The Torridon.

Qualifications

• Working towards SVQ Level 5 and SVQ Level 6 qualifications.
• Basic literacy and numeracy suitable for SVQ levels.

Responsibilities

• Support day-to-day hotel operations and guest service.
• Develop practical skills in food and beverage, housekeeping, and reception.
• Work with Glasgow City College partnership to progress SVQ qualifications.

Skills

Enthusiasm for hospitality

Team player

Willingness to learn

Good communication

Reliable and punctual

Flexibility across departments

Education

SVQ Level 5

SVQ Level 6

Job description

The Torridon is a luxury, independent hotel based in the North West Highlands of Scotland, we offer guests an authentic, elevated Highland experience rooted in exceptional hospitality, sustainability, and a genuine sense of place.

We are proud to be a values-led business that is driven, daring, passionate and has integrity, where people are at the heart of everything we do. Our team are professional, and committed to creating memorable experiences for every guest, while supporting one another, developing talent, and caring for the environment around us. Working at The Torridon means being part of a close-knit team with high standards, real purpose, and the opportunity to grow in a truly unique setting.

The Hospitality Apprentice role provides hands-on experience across key areas of hospitality while working towards achieving SVQ Level 5 and SVQ Level 6 qualifications. The apprentice will support day-to-day hotel operations, assist with guest service, and develop practical skills in areas such as food and beverage, housekeeping, reception, and service standards. This role is ideal for someone enthusiastic, reliable, and keen to build a long-term career in the hospitality industry.

Learning and Development

As part of the apprenticeship, learners will follow a structured learning journey supported by workplace training, practical experience, and masterclasses designed to build confidence, technical skills, and professional knowledge. Training will be provided in partnership with Glasgow City College, supporting apprentices as they progress through their SVQ qualifications while gaining valuable real-world experience in a hospitality setting.

Career Progression

At The Torridon, successful apprentices will be supported to identify a clear pathway that matches their strengths, interests, and long-term career goals. Progression opportunities may include moving into roles across food and beverage, front office, housekeeping, kitchen, guest services, or estate-based operations, with the potential to develop from apprentice to team member, senior team member, supervisor, assistant manager, and, over time, department manager. Apprentices will be encouraged to build confidence, develop The Torridon’s service standards, and grow within a luxury hospitality environment that values driven, passionate, and professional team members.

• Enthusiasm for hospitality and a genuine interest in developing a career within the industry.
• A positive attitude, willingness to learn, and commitment to completing SVQ Level 5 and SVQ Level 6 qualifications.
• Good communication skills and the ability to work well as part of a team.
• Reliable, punctual, and able to follow instructions and workplace procedures.
• A professional approach to guest service and a desire to deliver high standards.
• Flexibility to work across different departments, shifts, weekends, and busy service periods.
• Eligibility to work in the UK and meet the requirements of the apprenticeship programme.

Education Requirements

• Applicants should have or be working towards a basic standard of education, including literacy and numeracy skills suitable for completing SVQ Level 5 and SVQ Level 6 qualifications.

Benefits of working at The Torridon

• Team members can access training, mentoring, leadership development and career progression opportunities, alongside service recognition and long-service rewards. We support wellbeing through a £250 wellbeing and learning grant, fitness discounts, free outdoor activity opportunities, employee assistance support, digital wellbeing resources and access to team bikes.
• We also offer 28 days' holiday, increasing with length of service, compassionate leave and flexible rota support where possible. Financial benefits include pension contributions, referral bonuses, fair distribution of tips through Tronc, emergency support via Hospitality Action, and long-service performance bonuses.
• Our people are recognised and celebrated through top performer meals, overnight stay experiences, annual awards, team events and personalised thank-you rewards. Team members also enjoy lifestyle perks including restaurant discounts, hotel stay rates with partner properties, shop discounts and friends-and-family rates.
• Day to day, we support our team with subsidised meals, uniform provision and regular team treats - all part of creating a positive, supportive and rewarding place to work.