Waiter

The Torridon; Achnasheen; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stunning locale

Strong team culture

Training & development

On-site accommodation

Staff meals

Discounts & perks

Work-life balance

Sustainability focus

Recognition & awards

Unique guest experience

Descripción de la vacante

The Torridon, a five‑star boutique resort in the Scottish Highlands, is seeking an F&B Supervisor / Assistant Manager to deliver top-tier food and beverage service with flair and precision. You will lead guest interactions, coordinate between kitchen and front of house, and contribute to a sustainable, high‑quality guest experience in a stunning Highland setting.

Join a family‑owned luxury property offering excellent accommodation, meals for staff, and a culture focused on teamwork and

Formación

• Passionate about hospitality and guest service
• Positive, friendly, and team-focused
• Strong attention to detail and high standards
• Willingness to learn and develop
• Previous experience beneficial but not essential

Responsabilidades

• Provide friendly, professional, and attentive service at all times
• Serve food and beverages across breakfast, lunch, afternoon tea, dinner, and room service
• Anticipate guest needs and deliver a “+1” service experience
• Communicate confidently with guests to ensure expectations are exceeded
• Handle guest requests and feedback promptly and professionally
• Prepare and maintain restaurant and service areas to 5 standards
• Assist with hosting, seating, and serving guests
• Support smooth coordination between kitchen and front of house
• Ensure cleanliness, presentation, and organisation of all service areas
• Assist with polishing, cleaning, and resetting for service
• Work collaboratively with the F&B team to maintain a positive and productive environment
• Support colleagues during busy service periods
• Communicate effectively with kitchen and other departments
• Assist with stock control, restocking, and equipment organisation
• Ensure all service duties are completed efficiently and on time
• Follow SOPs and contribute ideas for continuous improvement
• Follow all food hygiene, allergen, and licensing regulations
• Maintain a safe working environment at all times
• Report hazards or issues using “see it, sort it, fix it” approach
• Work in line with The Torridon’s sustainability policies
• Minimise waste and support environmentally responsible practices

Conocimientos

Guest service

Hospitality passion

Attention to detail

Team spirit

Descripción del empleo

The Torridon is a family‑owned, five‑star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands. Surrounded by rugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes.

Responsible To

F&B Supervisor / Assistant Manager

Purpose of the Role

To deliver a five-star, professional food and beverage service to guests, ensuring every interaction exceeds expectations and creates memorable experiences. The role supports the smooth, efficient, and faultless operation of food and beverage service across the resort.

Key Responsibilities

Guest Experience & Service

• Provide friendly, professional, and attentive service at all times
• Serve food and beverages across breakfast, lunch, afternoon tea, dinner, and room service
• Anticipate guest needs and deliver a “+1” service experience
• Communicate confidently with guests to ensure expectations are exceeded
• Handle guest requests and feedback promptly and professionally

Service Delivery

• Prepare and maintain restaurant and service areas to 5 standards
• Assist with hosting, seating, and serving guests
• Support smooth coordination between kitchen and front of house
• Ensure cleanliness, presentation, and organisation of all service areas
• Assist with polishing, cleaning, and resetting for service

Team Support

• Work collaboratively with the F&B team to maintain a positive and productive environment
• Support colleagues during busy service periods
• Communicate effectively with kitchen and other departments

Productivity & Organisation

• Assist with stock control, restocking, and equipment organisation
• Ensure all service duties are completed efficiently and on time
• Follow SOPs and contribute ideas for continuous improvement

Health & Safety

• Follow all food hygiene, allergen, and licensing regulations
• Maintain a safe working environment at all times
• Report hazards or issues using “see it, sort it, fix it” approach

Sustainability

• Work in line with The Torridon’s sustainability policies
• Minimise waste and support environmentally responsible practices

About You

• Passionate about hospitality and guest service
• Positive, friendly, and team-focused
• Strong attention to detail and high standards
• Willingness to learn and develop
• Previous experience beneficial but not essential

Key Behaviours

• Friendly and approachable
• Driven to deliver excellence
• Honest and reliable
• Passionate about making people feel special

Benefits of Working at The Torridon

• Stunning workplace environment — Employees work in one of Scotland’s most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.

• Strong Team culture — A close‑knit, supportive team where staff are valued, recognised, and encouraged to grow within a family‑owned business.

• Training and development — Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.

• Excellent accommodation — On‑site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.

• Meals — High‑quality staff meals provided during shifts, reflecting the resort’s strong food culture.

• Discounts and perks — Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort’s facilities.

• Work–life balance — A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking, and cycling right on the doorstep.

• Sustainability‑focused workplace — Being part of an environmentally responsible business with strong green credentials and eco‑friendly operations.

• Recognition and reward — Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.

• Unique hospitality experience — Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.