Switchboard Operator

Bristol NHS Foundation Trust; Uphill; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Full training

Development opportunities

Job summary

Weston General Hospital, part of the Bristol NHS Group, is seeking a Switchboard Operator to be the vital first point of contact for patients, visitors, clinicians and colleagues. The role involves handling a high volume of calls, supporting emergency response procedures, and operating paging and radio systems to ensure timely communication.

You will join a busy switchboard team with full training and opportunities for development, contributing to the hospital’s 24/7 connectivity and patient

Qualifications

• Excellent communication skills and strong attention to detail.
• Ability to stay focused in a fast-paced environment.
• Previous switchboard, call centre or customer service experience desirable.
• Confidence using IT systems.

Responsibilities

• First point of contact for patients, visitors, clinicians and colleagues and route calls accordingly.
• Operate switchboard consoles and paging/radio systems to connect callers to extensions, lines or mobile staff.
• Support emergency response procedures and ensure critical information reaches the right people.
• Respond empathetically to anxious callers and handle diverse inquiries.

Job description

Are you calm under pressure, customer-focused and looking for a role where every day makes a difference? Join our busy Switchboard Team at Weston General Hospital and become the vital first point of contact for patients, visitors, clinicians and colleagues across the Bristol NHS Group., As a Switchboard Operator, you'll handle a high volume of calls, support emergency response procedures, operate paging and communication systems, and help ensure critical information reaches the right people at the right time. From assisting anxious callers to supporting emergency teams and maintaining essential contact information, no two days are the same., In return, you'll receive full training, opportunities for development, and the chance to work with dedicated colleagues who play a critical role in supporting patient care and hospital operations. This role includes shift working, including evenings, weekends and bank holidays.

If you're reliable, adaptable and committed to delivering outstanding customer service, we'd love to hear from you.

Join us and help keep Weston General Hospital connected, responsive and caring, 24 hours a day.

Responsible for being the first point of contact for the hospital, for receiving and distributing calls from the public, GP's, internal callers, other hospitals and agencies etc. Calls can be connected to either an extension, exchange lines or to mobile staff via bleeps, mobile phones and radio pagers.

Use initiative and sensitivity when dealing with unpredictable situations including enquiries from anxious patients, patients with mental health problems, language and / or disability barriers, the media, complaints etc. Ensuing an appropriate and empathetic response to all.

To operate the switchboard consoles and bleep system to provide an efficient telephone service across the Trust.

To respond in accordance with designated written procedures when dealing with emergency and non emergency requests including

We're looking for someone with excellent communication skills, strong attention to detail, and the ability to stay focused in a fast-paced environment. Previous switchboard, call centre or customer service experience is desirable, along with confidence using IT systems and working as part of a supportive team.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.