Hospital Porter

Serco Group; Swindon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday

Training & development

Wellbeing support

Discounts

Employee networks

Volunteer day

Job summary

Serco Group at Great Western Hospital in Swindon is hiring a Hospital Porter to support patient and equipment movement, ensuring safe and dignified handling. The role contributes directly to patient experience and hospital operations.

The position is a fixed-term contract for 6 months, full-time (38.5 hours per week) with 4 on/4 off shifts from 8am to 8pm, with occasional 8pm to 8am. Enhanced DBS checks apply, and a wide range of benefits are provided.

Qualifications

• Empathy and ability to support patients with dignity and care.
• Good interpersonal and communication skills.
• Experience in manual handling or customer-facing roles.
• Physical ability to stand for long periods and push/pull heavy items.

Responsibilities

• Transport patients safely and respectfully between wards, departments and clinical areas using wheelchairs, trolleys, beds or walking supports.
• Move equipment and furniture across the site to support hospital operations, ensuring correct storage, cleanliness and safe use.
• Carry out non-patient portering tasks including transporting medical specimens, pharmaceutical products, blood products, medical gases and confidential medical records.
• Support waste management by safely moving and disposing of clinical, general, confidential, sharps and bulky waste in line with infection control procedures.
• Handle mail, goods and materials, ensuring secure and efficient distribution across the hospital.
• Follow all health, safety and infection-control procedures, reporting any faults, incidents or hazards promptly and accurately.

Skills

Empathy

Communication skills

Teamwork

Manual handling

Job description

Select how often (in days) to receive an alert:

Location: Great Western Hospital, Swindon, SN3 6BB
Salary: £25,946 per annum, pro rata plus excellent benefits
Schedule: Fixed Term Contract 6-Months, Full-time, 38.5 hours per week, 4 on 4 off, shift times 8am to 8pm with occasional 8pm to 8am
Ready to impact a better future?
As a Hospital Porter in our Healthcare team, you'll support colleagues and patients by helping to keep the hospital running smoothly through safe, dignified and efficient patient and equipment movement. Your work will have a direct positive impact on patient experience and help create a safer, calmer environment for everyone on site.

Every day, you'll contribute to a vital service that supports the running of Great Western Hospital. You'll help ensure patients, equipment and essential items reach the right place at the right time, supporting clinical teams and helping the hospital deliver safe, high-quality care to its community.

What you'll do as a Hospital Porter

• Transport patients safely and respectfully between wards, departments and clinical areas using wheelchairs, trolleys, beds or walking support when required.
• Move equipment and furniture across the site to support hospital operations, ensuring correct storage, cleanliness and safe use.
• Carry out non-patient portering tasks including transporting medical specimens, pharmaceutical products, blood products, medical gases and confidential medical records.
• Support waste management by safely moving and disposing of clinical, general, confidential, sharps and bulky waste in line with infection control procedures.
• Handle mail, goods and materials, ensuring secure and efficient distribution across the hospital.
• Follow all health, safety and infection-control procedures, reporting any faults, incidents or hazards promptly and accurately.

Does this sound like you?

• Empathy, a helpful and cooperative manner and the ability to support patients with dignity and care.
• Good interpersonal and communication skills with the ability to work well independently and as part of a team.
• Experience working in a manual-handling or customer-facing role.
• The physical ability to meet the demands of a busy hospital environment, including pushing, pulling and long periods of standing.

What we offer

• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A little bit about us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).