Domestic Assistant

Serco; Stoke-on-Trent; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension up to 6%

25 days annual leave

Training & development

Wellbeing support

Discounts & perks

ShareSave scheme

Volunteer day

Employee networks

Job summary

Serco is seeking a ward-based support worker at Harplands Hospital, Stoke-on-Trent. The role covers cleaning, catering and general ward assistance to create a pleasant, homely environment for patients. 37.5 hours per week with a pro-rata salary of £25,272, plus Serco benefits.

You will work with a team to maintain cleanliness, hygiene and a safe, welcoming environment, while following infection control and fire safety procedures.

Qualifications

• Good standard of general education.
• Good reading and writing ability.
• Numeracy skills.
• Experience in a customer focus environment.
• Good common sense.
• Able to work with minimum supervision.
• Understanding of maintaining a clean environment.
• Able to communicate clearly with others.

Responsibilities

• Clean and maintain the work area according to schedules to ensure a safe environment.
• Follow best-practice cleaning and infection control procedures.
• Ensure cleaning equipment is used correctly and inspected for faults.
• Set tables and serve patients with three main meals daily plus drinks/snacks.
• Take temperatures of meals before serving.
• Communicate clearly with patients, visitors and staff.
• Undertake other duties with appropriate training.
• Follow Health and Safety at Work Act 1974 and fire safety procedures.

Skills

General education

Reading & writing

Numeracy

Customer focus

Communication

Teamwork

Initiative

Reliability

Compassion

Flexibility

Calm under pressure

Education

NVQ Level 1/2 cleaning interiors

Health & Safety certificate

Food Hygiene certificate

Job description

Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR

37.5 hours per week.

5 days over 7 including weekends

Main Purpose

Salary - £25,272.00 pro rata, plus Serco benefits.

Responsible for providing a high-quality cleaning, catering and general support service to the ward-based team ensuring a pleasant, homely environment for the patients.

Main Accountabilities

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow 'best practice' procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and then cleaned and stored away after use. Also, to check the equipment before use for any faults.
• Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
• Take the temperature of meals before serving.
• Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
• Undertake other duties as required, following appropriate training.
• Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.Take reasonable care of your own safety and that of others who may be affected by your acts of omissions, including patients, staff, and visitors.
• Not, intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
• Fire safety; follow the Trusts' fire safety procedures and direction from the ward-based team.

What You’ll Need To Do The Role

• Good standard of general education.
• Good reading and writing ability.
• Numeracy skills.
• Experience in a customer focus environment.
• Good Common Sense.
• Able to work with minimum supervision.
• Understanding of maintaining a clean environment.
• Able to communicate clearly with others.
• Be sensitive and understanding.
• Able to use own initiative.
• Receptive to change.
• Reliable.
• Confident.
• Compassionate.
• Flexible.
• Caring.
• Able to react to situations calmly.
• Able to work well as part of a skilled team.

Desirable But Not Essential

• NVQ Level 1 or 2 in cleaning building interiors.
• Basic Health and Safety certificate.
• Basic Food Hygiene certificate.
• Awareness of cleaning procedures and food hygiene.
• Worked in a hospital environment.
• Good life experience.

What We Offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

For support with your application, please contact j&[e-mail].

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