Security Officer

Serco; Tees Valley; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days' holiday

Pension scheme

Internal courses and apprenticeships

Employee Assistance Programme

Discounts and wellness programs

Job summary

Serco is recruiting a Security Officer for a Healthcare environment at James Cook University Hospital, Middlesbrough. You will protect people and property, maintain calm and safe spaces, and support hospital teams across shifts on a 4-on/4-off pattern.

The role requires a valid SIA Door Supervisor and CCTV licence, plus First Aid. It offers fixed-term 3-month contracts with potential extensions, 37.5 hours weekly, and a strong focus on professional conduct and incident reporting.

Qualifications

• Healthcare or similar environment security experience.
• Strong communication skills and ability to write clear reports.
• Must be flexible towards short-notice shift changes.
• Valid SIA Door Supervisor licence.
• Valid SIA CCTV licence.
• Current First Aid qualification.

Responsibilities

• Provide professional, visible security across hospital buildings and car parks.
• Carry out regular patrols, monitor access points, and respond to alarms.
• Act as first-line emergency responder using de-escalation techniques.
• Operate CCTV, body worn video, radios and alarm panels.
• Complete incident reports with confidentiality and accuracy.

Skills

Customer-facing security

Communication skills

Team-oriented

Shift flexibility

SIA Door Supervisor licence

SIA CCTV licence

First Aid qualification

Tools

CCTV systems

Body worn video

Incident reporting software

Job description

Location: James Cook University Hospital, Middlesbrough, TS4 3BW

Salary: AFC Band 3 £25,760 pro rata + night & weekend shift enhancements plus excellent benefits

Schedule: Fixed Term Contract 3-months (with business option to extend the fixed term contract to 6-months or a permanent contract depending on vacancies available), 37.5 hours per week, 12-hour shifts, 4 on 4 off across 7 days, shift times 7am to 7pm or 7pm to 7am. This role comes with a contractual obligation to be flexible towards changing shifts at short notice.

Ready to impact a better future?

As a Security Officer in our Healthcare team, you’ll play a vital role in keeping NHS environments safe, calm, and welcoming. Your work will protect people, property, and services that our communities depend on every day.

You’ll be a visible, trusted presence across hospital sites, supporting colleagues, patients, and visitors while responding to incidents with professionalism, care, and confidence. From routine patrols to emergency response, your actions will help create a safe space where care can continue without disruption.

What You’ll Do As a Security Officer

• Ensure that all security functions are undertaken in a highly professional, competent, and safe manner in line with current HSE regulations, legislation
• Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries
• Carry out regular foot patrols, monitor access points, and respond to alarms and incidents
• Act as a first-line emergency responder, using conflict resolution and de-escalation techniques wherever possible
• Operate security and control room systems including CCTV, body worn video, radios, and alarm panels
• Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures
• Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care

Does this sound like you?

• Experience working in a customer-facing security role, ideally within healthcare or a similar environment
• Strong communication skills and the ability to remain calm under pressure
• A team-focused mindset, with confidence using IT systems and writing clear reports
• To be successful in this position you must be flexible towards shift changes at short notice to meet operational needs of the business
• Valid SIA Door Supervisor licence
• Valid SIA CCTV licence
• Current First Aid qualification in line with SIA requirements

What We Offer

• 25 days' holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and Checks

For this position, BS7858 screening will be undertaken. This is a security vetting process for individuals in roles of trust, including criminal record checks, employment history, and financial checks, in line with security industry standards. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).