Cardiology Receptionist: Patient-Focused Admin, Flexible

Cardiff and Vale University Health Board

Hare Street

On-site

GBP 21,000 - 25,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

The Princess Alexandra Hospital NHS Trust is seeking a friendly, organised receptionist to join the Cardiology team. You will provide frontline reception and administrative support, welcoming patients, managing appointments, answering telephone enquiries, and ensuring a positive patient experience within a busy cardiology outpatient setting.

You will work with IT systems, contribute to confidentiality standards, and support a collaborative multidisciplinary team to maintain smooth clinic

Qualifications

Educated to GCSE level in English and Maths or equivalent experience.
NVQ3 level or equivalent administration experience.
ECDL or equivalent experience.
Previous recent clerical experience.

Responsibilities

Speak with patients on the telephone to advise of bookings.
Greet patients in a warm and friendly manner.
Treat patients with courtesy, sensitivity and honesty.
Direct patients throughout their visit and maintain good patient relations.
Assist patients with outpatient administrative queries.
Receive patients into clinic and ensure personal details are correct on Alex Health.
Book patients on Alex Health to show attendance.
Answer the department phone politely and forward queries.
Carry out other clerical duties as required.
Deal with enquiries in a helpful and diplomatic manner.