Cardiology Clinic Receptionist & Patient Experience

Princess Alexandra Hospital; Harlow; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Princess Alexandra Hospital is seeking an administrative assistant to support the Cardiology outpatient service and breathlessness pathway. The role involves handling bookings, greeting patients, and delivering a professional, courteous service.

You will manage patient details in Alex Health, answer queries, and assist with day-to-day clerical duties, contributing to smooth patient pathways and a positive patient experience.

Responsibilities

• Speak with patients on the telephone to advise of bookings.
• Greet all patients in a warm and friendly manner.
• Treat all patients with sensitivity, honesty and courtesy.
• Advise and direct patients throughout their visit, maintaining good customer relationships and care.
• Assist patients with outpatient administrative queries.
• Receive patients into clinic and ensure personal details are correct on the hospital information system (Alex Health).

Job description

The Princess Alexandra Hospital is seeking an administrative assistant to support the Cardiology outpatient service and breathlessness pathway. The role involves handling bookings, greeting patients, and delivering a professional, courteous service.

You will manage patient details in Alex Health, answer queries, and assist with day-to-day clerical duties, contributing to smooth patient pathways and a positive patient experience.