Hospital ENT Pathway Coordinator - Admin & Scheduling

VerseOne Group; Basildon; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is recruiting for a Patient Pathway Coordinator in Basildon. You will join the ENT Administration Team, handling patient pathways, appointments and records to ensure a smooth care journey.

You will be the first point of contact for patients and clinicians, delivering high-quality administrative support, maintaining data accuracy and supporting RTT targets in a busy hospital environment.

Qualifications

• Educated to GCSE level or equivalent experience.
• Good knowledge of ENT patient pathways.
• Thorough knowledge of healthcare administrative systems and processes.

Responsibilities

• Manage inpatient and day case waiting lists, ensuring patients are booked efficiently.
• Coordinate patient appointments, admissions and To Come In (TCI) dates.
• Provide diary management and clinic scheduling for Consultants and junior doctors.
• Support the patient journey with coordinated administrative processes across the service.
• Liaise with patients, relatives and NHS staff, delivering a high standard of customer service.
• Maintain accurate electronic patient records and data systems in line with information governance.

Skills

Customer service

Organisation

IT skills

Medical terminology

Education

GCSE level

Tools

MS Office/EMR

Job description

Mid and South Essex NHS Foundation Trust is recruiting for a Patient Pathway Coordinator in Basildon. You will join the ENT Administration Team, handling patient pathways, appointments and records to ensure a smooth care journey.

You will be the first point of contact for patients and clinicians, delivering high-quality administrative support, maintaining data accuracy and supporting RTT targets in a busy hospital environment.