Hospital Catering General Manager — Lead Service & Growth

Aramark; Swindon; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

PerkBox discounts

Life assurance

Pension contributions

Generous holiday allowance

Job summary

Aramark is seeking a General Manager to lead the busy catering operation at Great Western Hospital, managing a portfolio of coffee shops, a refectory and staff restaurant. You will drive commercial performance, customer experience and team engagement in a 40-hour week across five days from 7, with flexibility to support the operation.

The role requires proven catering/hospitality leadership, P&L accountability and a focus on growth, quality and compliance.

Qualifications

• Proven management experience in catering, hospitality, retail or food service.
• Strong leadership to develop and retain high-performing teams.
• Experience managing budgets, P&L accounts and delivering commercial results.
• Excellent operational management with focus on service excellence and compliance.
• Strong financial and commercial acumen with growth opportunities.
• Confident communicator with stakeholder management skills.
• Experience implementing food safety and health & safety standards.

Responsibilities

• Take full ownership of the operational and financial performance of the catering operation, ensuring all targets and KPIs are achieved.
• Lead, motivate and develop a diverse team, creating a positive culture that delivers exceptional customer service standards.
• Manage and control all aspects of the site's P&L, identifying opportunities to maximise revenue, profitability and growth.
• Ensure effective stock control, waste management and production planning processes are in place to drive efficiency and reduce costs.
• Maintain brand standards, pricing policies, menu specifications and merchandising plans across all catering outlets.
• Build and maintain strong relationships with clients, customers and suppliers to support service excellence and commercial success.
• Ensure full compliance with food safety, health & safety, and company policies, maintaining a safe and compliant workplace.
• Identify and implement new initiatives, products and service improvements that enhance the customer experience and support business growth.

Skills

People leadership

P&L management

Budget management

Stakeholder management

Food safety knowledge

Operational excellence

Communication skills

Job description

Aramark is seeking a General Manager to lead the busy catering operation at Great Western Hospital, managing a portfolio of coffee shops, a refectory and staff restaurant. You will drive commercial performance, customer experience and team engagement in a 40-hour week across five days from 7, with flexibility to support the operation.

The role requires proven catering/hospitality leadership, P&L accountability and a focus on growth, quality and compliance.