General Manager

Aramark; Swindon; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

PerkBox discounts

Life assurance

Pension contributions

Generous holiday allowance

Job summary

Aramark is seeking a General Manager to lead the busy catering operation at Great Western Hospital, managing a portfolio of coffee shops, a refectory and staff restaurant. You will drive commercial performance, customer experience and team engagement in a 40-hour week across five days from 7, with flexibility to support the operation.

The role requires proven catering/hospitality leadership, P&L accountability and a focus on growth, quality and compliance.

Qualifications

• Proven management experience in catering, hospitality, retail or food service.
• Strong leadership to develop and retain high-performing teams.
• Experience managing budgets, P&L accounts and delivering commercial results.
• Excellent operational management with focus on service excellence and compliance.
• Strong financial and commercial acumen with growth opportunities.
• Confident communicator with stakeholder management skills.
• Experience implementing food safety and health & safety standards.

Responsibilities

• Take full ownership of the operational and financial performance of the catering operation, ensuring all targets and KPIs are achieved.
• Lead, motivate and develop a diverse team, creating a positive culture that delivers exceptional customer service standards.
• Manage and control all aspects of the site's P&L, identifying opportunities to maximise revenue, profitability and growth.
• Ensure effective stock control, waste management and production planning processes are in place to drive efficiency and reduce costs.
• Maintain brand standards, pricing policies, menu specifications and merchandising plans across all catering outlets.
• Build and maintain strong relationships with clients, customers and suppliers to support service excellence and commercial success.
• Ensure full compliance with food safety, health & safety, and company policies, maintaining a safe and compliant workplace.
• Identify and implement new initiatives, products and service improvements that enhance the customer experience and support business growth.

Skills

People leadership

P&L management

Budget management

Stakeholder management

Food safety knowledge

Operational excellence

Communication skills

Job description

Are you an experienced hospitality leader looking for your next challenge? We are seeking a passionate and driven General Manager to lead our busy catering operation at Great Western Hospital, overseeing a range of retail and dining services including coffee shops, a refectory, and a staff restaurant. This is a fantastic opportunity for a commercially minded manager who can deliver exceptional customer experiences, drive financial performance, and inspire teams to achieve outstanding results.

As General Manager, you will have full responsibility for the operational and financial success of the unit, ensuring high standards of service, compliance, and profitability are consistently achieved. We're looking for a people-focused leader with strong catering or hospitality management experience, proven P&L accountability, and the ability to identify growth opportunities while developing and motivating a high-performing team. In return, you'll join a dynamic business where your leadership can make a real difference, working 40 hours per week across 5 days from 7, with flexibility to support the needs of the operation.

What's in it for you:

• Salary of up to £44,000 dependant on experience
• You will have access to PerkBox - which includes 100's of discounts, including savings on your weekly supermarket shop and weekend treats!
• We also offer a company package including life assurance, pension contributions, generous holiday entitlement with the option to buy more, and many more perks.
• You will also be joining a great team, with fabulous career prospects and could lead to all sorts of opportunities – we LOVE to promote from within!
• As we are passionate about developing our people from within, great training is provided. We also offer apprenticeship schemes, so your learning journey can continue!

Job Responsibilities

Take full ownership of the operational and financial performance of the catering operation, ensuring all targets and KPIs are achieved

Lead, motivate and develop a diverse team, creating a positive culture that delivers exceptional customer service standards

Manage and control all aspects of the site's P&L, identifying opportunities to maximise revenue, profitability and growth

Ensure effective stock control, waste management and production planning processes are in place to drive efficiency and reduce costs

Maintain brand standards, pricing policies, menu specifications and merchandising plans across all catering outlets

Build and maintain strong relationships with clients, customers and suppliers to support service excellence and commercial success

Ensure full compliance with food safety, health & safety, and company policies, maintaining a safe and compliant workplace

Identify and implement new initiatives, products and service improvements that enhance the customer experience and support business growth

Key Requirements:

• Proven management experience within the catering, hospitality, retail or food service industry
• Strong leadership skills with the ability to inspire, develop and retain high-performing teams
• Demonstrable experience managing budgets, P&L accounts and delivering commercial results
• Excellent operational management skills, with a focus on service excellence, compliance and continuous improvement
• Strong financial and commercial acumen, with the ability to identify opportunities to grow sales and profitability
• Confident communicator with excellent interpersonal and stakeholder management skills
• Experience implementing and maintaining food safety, health & safety and hygiene standards
• Highly organised, results-driven and able to manage multiple priorities in a fast-paced environment.

About Aramark

If you are applying for this role and you already work for Aramark, you must notify your line manager beforesubmittingyour application.

About Aramark UK

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [e-mail].
Join us in fostering a workplace where everyone can achieve their full potential.