Hospital Café & Retail Assistant - Part-Time

Royal Voluntary Service; Leicester; On-site; GBP 20,000 - 27,000; Part time

Benefits offered by this job

Salary £12.71 per hour

26 days’ holiday (pro rata)

Volunteer leave

Pension scheme

Death in Service benefit

Employee assistance programme

Training and development

Job summary

Royal Voluntary Service invites applications for a part-time Retail Customer Assistant at Leicester Royal Infirmary. You will join a busy hospital retail team serving cafes, shops and trolleys, helping customers and processing payments. The role is on-site with two 6-hour shifts weekly, plus potential overtime.

You will contribute to a friendly team, provide excellent service, and support stock, till operations and cleanliness standards in a hospital retail setting.

Qualifications

• Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
• The ability to deliver outstanding customer service
• Excellent communications skills
• Demonstrates a high level of organisational skills
• Familiarity with email and internet is required
• A flexible approach towards working hours
• Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
• Can demonstrate a proficient level of literacy and numeracy
• Knowledge of EPOS / till systems would be advantageous
• Knowledge and experience of general administrative processes
• A willingness to undertake training and continuing professional development

Responsibilities

• To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
• Provide friendly, helpful, and efficient customer service at all times.
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Preparing hot and cold drinks (Café)
• Serving freshly made food such as cake, sandwiches, and pastries (Café)
• Operating the till and undertake cash reconciliation as required
• To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock checks
• Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
• This role may involve pushing loaded trolleys of stock for long distances

Skills

Customer service

Communication

Flexible hours

Team player

Willingness to learn

Education

Retail or cafe environment experience

Tools

EPOS / till systems

Job description

Royal Voluntary Service invites applications for a part-time Retail Customer Assistant at Leicester Royal Infirmary. You will join a busy hospital retail team serving cafes, shops and trolleys, helping customers and processing payments. The role is on-site with two 6-hour shifts weekly, plus potential overtime.

You will contribute to a friendly team, provide excellent service, and support stock, till operations and cleanliness standards in a hospital retail setting.