Friendly Hospital Cafe Retail Assistant (Part-Time)

Voluntary Action LeicesterShire (VAL); Leicester; On-site; GBP 7,900 - 8,000; Part time

Benefits offered by this job

Holiday entitlement

Volunteer leave

Company pension

Employee assistance program

Discounts

Job summary

Royal Voluntary Service invites applications for a Retail Customer Assistant at Leicester Royal Infirmary. This part-time, permanent position offers £12.71 per hour (£23,136 per annum FTE) and involves working across hospital cafes, shops, and trolleys with a friendly team of staff and volunteers.

You will deliver excellent customer service, handle orders and payments, maintain cleanliness, stock, and displays, and support colleagues in a busy hospital retail environment on a rota including

Qualifications

• Previous experience in retail or cafe environment is advantageous; training will be given.
• The ability to deliver outstanding customer service
• Excellent communications skills
• Demonstrates a high level of organisational skills
• Familiarity with email and internet is required
• A flexible approach towards working hours
• Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
• Can demonstrate a proficient level of literacy and numeracy
• Knowledge of EPOS / till systems would be advantageous
• Knowledge and experience of general administrative processes
• A willingness to undertake training and continuing professional development

Responsibilities

• Provide friendly, helpful, and efficient service at all times
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Operating the till and cashing up
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
• Ensuring that all stock and displays are replenished regularly and ordering supplies if required
• To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Preparing hot and cold drinks (Café)
• Serving freshly made food such as cake, sandwiches, and pastries (Café)
• Operating the till and undertake cash reconciliation as required
• To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock checks
• Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
• This role may involve pushing loaded trolleys of stock for long distances

Skills

Customer service

Communication

Organisational skills

Literacy

Numeracy

EPOS / till systems

General administration

Teamwork

Flexible hours

Positive attitude

Training willingness

Tools

EPOS till systems

Job description

Royal Voluntary Service invites applications for a Retail Customer Assistant at Leicester Royal Infirmary. This part-time, permanent position offers £12.71 per hour (£23,136 per annum FTE) and involves working across hospital cafes, shops, and trolleys with a friendly team of staff and volunteers.

You will deliver excellent customer service, handle orders and payments, maintain cleanliness, stock, and displays, and support colleagues in a busy hospital retail environment on a rota including