Hospital Administrative Receptionist – Patient Care Support

NHS National Services Scotland; Coatbridge; On-site; GBP 26,000 - 36,000; Part time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Annual incremental salary progression

Paid sick leave

NHS discounts and more

Job summary

NHS Lanarkshire is seeking an experienced ward administrator to provide a comprehensive administrative service to medical and nursing teams in the ward environment. The role supports patient care by ensuring timely case notes and efficient handling of enquiries.

Working pattern is Monday and Tuesday 9 am to 4.42 pm, based at Coatbridge's Coathill Hospital, with potential cover across Lanarkshire clinics as needed.

Qualifications

• Good basic education.
• Basic understanding of office procedures.
• Proficient in use of Software systems.
• Good organisational and communication skills.

Responsibilities

• Provide a high quality administrative service for the medical and nursing staff to ensure efficiency in patient care.
• Ensure availability of case notes at the time of patient admission, which may involve liaising with other hospitals.
• Deal with telephone and face‑to‑face enquiries from all staff groups, patients, relatives, carers providing information directly and prioritising queries as appropriate ensuring efficiency and effectiveness of service delivery.
• Responsible for arranging review appointments for the appropriate clinic and arranging transport to facilitate the patient journey.
• Responsible for ensuring all blood reports. X‑ray reports, nursing kardex and all relevant correspondence are filed in case notes after being signed by a doctor.

Skills

Basic education

Office procedures

Software systems

Organisational skills

Communication skills

Education

Good basic education

Job description

NHS Lanarkshire is seeking an experienced ward administrator to provide a comprehensive administrative service to medical and nursing teams in the ward environment. The role supports patient care by ensuring timely case notes and efficient handling of enquiries.

Working pattern is Monday and Tuesday 9 am to 4.42 pm, based at Coatbridge's Coathill Hospital, with potential cover across Lanarkshire clinics as needed.