Homesearch Admin & Customer Service Officer

Monmouthshire Housing Association; Pontypool; On-site; GBP 22,000 - 26,000; Full time

Job summary

The Homesearch Administration Officer role at Monmouthshire Housing Association focuses on delivering excellent customer service as the first point of contact for applicants seeking housing options. You will respond to enquiries via phone, email and live chat, providing housing advice to those on the waiting list and guiding them through available options.

Strong organisational skills and the ability to prioritise a varied workload are essential to keep the service running smoothly.

Qualifications

• Excellent written and spoken English.
• Experience in busy call centre or customer-facing environments.
• Ability to handle high-volume enquiries with care and efficiency.

Responsibilities

• Respond to enquiries by phone, email and live chat with accuracy.
• Offer housing advice and guidance to applicants on the housing waiting list.
• Keep the service running smoothly through strong organisational skills.
• Support colleagues and partners to provide clear housing options.

Skills

Communication

Customer service

Phone support

Live chat

Organizational

Job description

The Homesearch Administration Officer role at Monmouthshire Housing Association focuses on delivering excellent customer service as the first point of contact for applicants seeking housing options. You will respond to enquiries via phone, email and live chat, providing housing advice to those on the waiting list and guiding them through available options.

Strong organisational skills and the ability to prioritise a varied workload are essential to keep the service running smoothly.