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Monmouthshire Housing Association Limited; Pontypool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Monmouthshire Housing Association Limited is seeking an organized administrator to act as the first point of contact for Homesearch enquiries and to provide high-quality administrative support to the Homesearch and Sustainable Tenancies Team. You will maintain accurate records and offer calm, professional guidance to applicants and tenants by phone and online.

In this role you will collaborate with colleagues and external partners to deliver consistent responses, and support the Housing &

Responsibilities

• Act as first point of contact for Homesearch enquiries, delivering a friendly and efficient service while providing high-quality administrative and clerical support to the Homesearch and Sustainable Tenancies Team.
• Provide essential administrative support to the Homesearch Team and Housing & Communities Directorate, prioritising tasks effectively.
• Maintain accurate digital and manual records with excellent attention to detail.
• Provide clear, calm and professional advice to applicants and tenants by telephone and through digital channels.
• Act as a main point of contact for enquiries, working with colleagues and external partners to provide consistent responses.
• Support the wider Housing & Communities Directorate when required and remain adaptable during busy periods.

Job description

To act as the first point of contact for Homesearch enquiries, delivering a friendly and efficient service while providing high-quality administrative and clerical support to the Homesearch and Sustainable Tenancies Team.

Key responsibilities

Provide essential administrative support to the Homesearch Team and Housing & Communities Directorate, prioritising tasks effectively.

Maintain accurate digital and manual records with excellent attention to detail.

Provide clear, calm and professional advice to applicants and tenants by telephone and through digital channels.

Act as a main point of contact for enquiries, working with colleagues and external partners to provide consistent responses.

Support the wider Housing & Communities Directorate when required and remain adaptable during busy periods.