Customer Services Officer

Morgan Sindall Property Services; Liverpool; On-site; GBP 20,000 - 23,000; Full time

Job summary

Morgan Sindall Property Services is seeking a Customer Services Officer to be the first point of contact for housing-related queries. You will respond to enquiries by phone and across digital platforms, ensuring fair treatment and a right-first-time service.

You’ll need GCSE Maths and English and experience interacting with customers, with the ability to prioritise workload, problem-solve and maintain accurate records as part of a team.

Qualifications

• Experience interacting with customers and providing high-quality service via telephone, face-to-face and written communication.
• Ability to manage and prioritise workload, problem-solve and maintain records.
• Works well as part of a team and treats customers fairly with a 'right first-time' approach.

Responsibilities

• Respond to all contacts and enquiries across multiple channels.
• Ensure customers are listened to and views acted upon.
• Deliver a consistent, high-quality customer-focused service.

Skills

Customer service

Communication

Problem solving

Record keeping

Team player

Education

GCSE Maths and English

Job description

Our team of Customer Services Officers are the first people our customers speak to, resolving a wide range of housing-related queries over the phone and across our digital platforms. You will work within the team to ensure a consistent, high quality, customer-focused 'right first-time' service is delivered by responding to all contacts and enquiries ensuring our customers are treated fairly, listened to and their views acted upon.
You will have a general level of education including GCSE Maths and English (grace A

• -C/9-4) or equivalent and have experience interacting with customers and providing a high-quality service, via various communication methods including telephone, face-to-face and in writing with a desire to resolve issues at the first point of contact. You will be able to manage and prioritise your workload, problem-solve, accurately maintain records and work effectively as part of a team.