Homelessness Prevention Team Manager

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 52,000 - 68,000; Full time

Job summary

Newcastle City Council is seeking an experienced Homelessness Prevention Team Manager to lead the Homelessness Prevention Team within Housing Services and drive high-quality, customer-focused services.

You will oversee homelessness prevention, housing options assessments and housing solutions for residents at risk of homelessness, ensuring robust decision-making and compliance with legislation while delivering positive outcomes for customers.

Qualifications

• Experience leading homelessness prevention or housing advice teams.
• Strong knowledge of homelessness legislation and policy.
• Proven people management and performance improvement skills.
• Ability to lead through change while maintaining service quality and outcomes.

Responsibilities

• Provide leadership, direction and support to the Homelessness Prevention Team.
• Oversee complex housing and homelessness cases with robust decision-making and risk management.
• Collaborate with internal services and external partners to develop housing solutions.
• Drive service performance, professional practice and customer-focused outcomes.

Skills

Leadership

Homelessness legislation knowledge

People management

Change management

Partnership working

Job description

Newcastle City Council is committed to preventing homelessness wherever possible and ensuring residents receive the advice, support and interventions they need to secure and sustain suitable housing. We are seeking an experienced and motivated Homelessness Prevention Team Manager to lead our Homelessness Prevention Team and drive the delivery of high-quality, customer-focused services.

This is an exciting opportunity to play a key leadership role within Housing Services, managing teams responsible for homelessness prevention, housing options assessments and housing solutions for residents at risk of homelessness. You will be responsible for ensuring the delivery of effective prevention services that achieve positive outcomes for customers while supporting the Council to meet its statutory duties.

The Role

As Homelessness Prevention Team Manager, you will provide leadership, direction and support to a team of housing professionals, driving service performance, professional practice and continuous improvement. You will oversee complex housing and homelessness cases, ensuring robust decision-making, effective risk management and compliance with relevant legislation, policy and guidance.

Working closely with internal services and external partners, you will help develop innovative housing solutions, strengthen partnership working and contribute to the Council's wider homelessness prevention ambitions. You will play a key role in reducing homelessness, improving customer experiences and ensuring residents receive timely and effective support.

We are looking for a confident and approachable leader with substantial experience of homelessness prevention, housing advice or related services. You will have strong knowledge of homelessness legislation, excellent people management skills and the ability to lead through change while maintaining a focus on service quality, performance and customer outcomes.

In return, we offer the opportunity to make a meaningful difference to the lives of Newcastle residents, working within a supportive organisation that values innovation, collaboration and professional development.

At Newcastle City Council, we are Proud, Fair and Ambitious. If you share these values and are passionate about leading services that have a real impact on people's lives, we'd love to hear from you.

For an informal discussion about the role, please contact Charlotte Johnson, Service Manager, Homelessness and Housing Options: [e-mail]

If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.