Housing Options Manager

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 52,000 - 65,000; Full time

Job summary

Newcastle City Council is seeking an experienced Housing Options Manager to provide strategic and operational leadership for the Housing Options Service, ensuring effective management of housing register processes, allocations and related assessments.

You will lead a team of housing professionals, drive performance, maintain high customer service standards, and ensure compliance with housing legislation and regulatory requirements while shaping the future of housing services across Newcastle.

Qualifications

• Experience in housing options, allocations, homelessness or related housing services.
• Strong understanding of housing legislation and policy.
• Proven ability to lead high-performing teams through change and service improvement.

Responsibilities

• Provide strategic and operational leadership for the Housing Options Service.
• Drive service performance, maintain high standards of customer service and ensure compliance with legislation.
• Lead planning, policy development and transformation to improve efficiency and value.

Skills

Leadership

Stakeholder management

Job description

Background

At Newcastle City Council, we are committed to ensuring residents have fair access to housing and receive high-quality advice and support to help them secure safe, suitable and sustainable homes. As housing demand continues to grow and the needs of our communities evolve, we are investing in strong leadership to drive innovation, performance and continuous improvement across our Housing and Homelessness Service.

This is an exciting opportunity for an experienced housing professional to join our leadership team and play a key role in shaping the future of our housing options service. You will help ensure our services remain responsive, customer-focused and aligned to the Council's wider strategic priorities, delivering positive outcomes for residents while meeting our statutory responsibilities.

The Role

As Housing Options Manager, you will provide strategic and operational leadership for the Housing Options Service, ensuring the effective delivery of housing register management, reviews and appeals, and specialist housing assessments.

Leading a team of skilled professionals, you will be responsible for driving service performance, maintaining high standards of customer service and ensuring compliance with relevant legislation, policy and regulatory requirements. You will oversee complex decision-making processes, provide expert advice and guidance, and ensure services are delivered consistently, fairly and transparently.

As a member of the management team, you will contribute to service planning, policy development and transformation activity, identifying opportunities to improve efficiency, enhance the customer experience and deliver value for money. You will use data, insight and performance information to inform strategic decision-making, manage risk and support the delivery of key corporate objectives.

We are looking for an inspirational leader with substantial experience in housing options, allocations, homelessness or related housing services. You will have a strong understanding of housing legislation and policy, excellent people management skills and a proven ability to lead high-performing teams through change and service improvement.

This is a rewarding opportunity to influence the direction of housing services in Newcastle, champion best practice and make a meaningful difference to the lives of residents across the city.

At Newcastle City Council, we are Proud, Fair and Ambitious. We are looking for leaders who share these values and are committed to delivering excellent services, supporting colleagues and making a positive difference to the lives of our residents.