Housing Options Team Leader

Newcastle City Council; Newcastle upon Tyne; Vor Ort; GBP 45.000 - 60.000; Vollzeit

Zusammenfassung

Newcastle City Council is seeking an experienced housing professional to lead the Housing Options Team, overseeing the Housing Register and ensuring fair access to housing opportunities across the city. You will manage performance, quality assure decision-making and work with Housing Needs Assessment teams and partner organisations to support vulnerable residents with suitable housing options.

This is a full-time, office-based role that offers a collaborative, supportive environment and

Aufgaben

• Manage the Housing Register and lead a team responsible for assessing housing applications, administering the register, and handling reviews and appeals.
• Ensure decisions are consistent, evidence-based and compliant with legislation, policy and regulatory expectations.

Jobbeschreibung

Background

At Newcastle City Council, we are committed to ensuring residents have fair access to housing and receive high-quality advice and support to help them secure safe, suitable and sustainable homes. As housing demand continues to grow and the needs of our communities evolve, we are investing in strong leadership across our Housing and Homelessness Service to ensure residents receive responsive, efficient and customer-focused services. Based on the responsibilities outlined in this role plays a key part in supporting the effective management of the Housing Register and delivering fair access to housing opportunities across the city.

This is an exciting opportunity for an experienced housing professional to take on a leadership role within our Housing Options Service. You will help shape service delivery, support colleagues to achieve high standards and ensure residents receive a fair, transparent and efficient service.

The Role

Housing Options Team Leader is a full-time office-based role. The post holder will support the day-to-day management of the Housing Register and lead a team responsible for assessing housing applications, administering the register and managing reviews and appeals. You will play a key role in ensuring decisions are consistent, evidence-based and compliant with legislation, policy and regulatory expectations.

You will oversee service performance, quality assure decision-making and ensure accurate management of housing data to support service delivery and strategic planning. Working closely with colleagues across Housing Services, Housing Needs Assessment teams and partner organisations, you will help ensure vulnerable residents receive appropriate support and access to suitable housing opportunities.

We are looking for a motivated and knowledgeable housing professional with experience of housing allocations, housing options, homelessness or related services. You will have strong leadership and organisational skills, experience of managing performance and quality standards, and the ability to interpret housing legislation, policy and guidance to support sound decision-making.

This is an excellent opportunity for someone who is passionate about delivering high-quality housing services and making a positive difference to residents' lives. You will join a supportive team with a clear focus on continuous improvement, customer service and achieving positive outcomes for the people of Newcastle.

At Newcastle City Council, we are Proud, Fair and Ambitious. We are looking for leaders who share these values and are committed to delivering excellent services, supporting colleagues and improving outcomes for our residents.

Selection Process

The closing date for applications is Wednesday 28th October 2026

For an informal discussion about the role, please contact Housing Manager, Joanne Payne by email: [e-mail] or tel: [phone]