Housing Officer

Chartered Institute of Housing; Gloucester; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Generous annual leave 25 days rising 2

Volunteer days 2

LGPS pension & life cover

Training & development

Employee Assistance Programme

Cycle to Work scheme

Car salary sacrifice

Discounted tickets & leisure

Free flu jabs

Job summary

Gloucester City Council is seeking a Housing Officer to join a busy housing services team in Gloucester. You will assess applications, determine homelessness duties, and work with partners to secure accommodation for vulnerable households.

The role involves frontline housing advice and prevention, with a hybrid office/remote working model and a commitment to improving outcomes for residents.

Qualifications

• Understanding of housing and homelessness legislation.
• Experience with vulnerable clients and partner agencies.
• Ability to provide clear, supportive housing advice.

Responsibilities

• Assess housing applications and determine statutory homelessness duties.
• Provide housing options advice and homelessness prevention support.
• Collaborate with partners to secure sustainable housing solutions.

Skills

Housing knowledge

Casework

Homelessness

Customer service

Job description

This is a Gloucester City Council job.

• Job Title: Housing Officer
• Job Location: Gloucester City Council
• Salary: £30,518- £32,597 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 11/10/2026
• Job Requisition Number: 14858
• This post is open to job share

PAY AWARD PENDING AT 3.3% salary will increase to £31,525- £33,673 per annum/pro rata for part time.

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

The council is committed to supporting on-going development through coaching mentoring as well a formal training and professional development

About the role:

Do you want to join a busy organisation and multifaceted housing services team dedicated to helping those in housing need.

This is an exciting opportunity for someone who has experience of working in the housing sector, especially with the knowledge of homelessness, you will provide a comprehensive homelessness advice and prevention service, helping vulnerable households understand their housing options and access suitable accommodation.

You will assess housing applications, determine statutory homelessness duties and work closely with partners to help households secure sustainable housing solutions.

You will be the first point of contact for our customers and provide the initial advice and guidance on a range of housing related matters, provide a housing options service focusing on prevention for those presenting as homeless or threatened with homelessness, fulfilling the councils housing and immigration obligations; including where the council does not owe a full homeless duty, or where referrals to supported housing may be appropriate. Support those in time of crisis arranging safe placements into emergency accommodation or negotiate with landlords to help prevent homelessness.

We are currently operating a hybrid model of office and remote working.

What we need from you:

You should be able to demonstrate an understanding and knowledge of the housing and homeless legislation and have the drive to provide a pro-active approach to housing and the prevention and relief of homelessness, but we welcome applications from candidates who can demonstrate the key transferable skills, experiences and behavioural attributes set out in the job profile to deliver the requirements of the role.

You’ll be confident in undertaking case work with vulnerable clients, working with partner agencies and providing clear advice and support to individuals with a range of needs.

Experience of delivering good customer service, coping well under pressure and dealing with difficult situations.

What is important is that you are enthusiastic, have an ability to show empathy, and passionate about improving outcomes for the customer.

We offer a range of attractive benefits including:

• Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service and (30 days annual leave for roles G and above only)
• An option to purchase 10 days of additional leave per year.
• 2 days paid leave every year to participate in local volunteering activities.
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular Training, career development and qualification opportunities.
• Supportive and positive working environment with regular, robust supervision.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service.
• Enhanced family friendly leave and pay.
• Cycle to Work scheme (Salary Sacrifice -T&C apply).
• Car Scheme (Salary Sacrifice -T&C apply).
• Employee discount scheme.
• Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.

For an informal discussion about the role please contact Michelle Wheatley via email at [e-mail]

Closing day is 11th Oct 2026 with the view to interview w/c 26th Oct.

Additional Information

To access the Job Profile, please follow the link below:-

Housing Officer (Homelessness) Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Applications from any Gloucester City Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process [e-mail]

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.