Housing Solutions Officer

Carrington West; Astwood Bank; Híbrido; GBP 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Competitive hourly rate

Public sector experience

Descripción de la vacante

Carrington West is seeking a Housing Solutions Officer to support homelessness prevention and relief in Redditch on a hybrid basis. You will assess applications, provide specialist housing advice, and work with landlords and agencies to secure sustainable housing solutions for residents.

You will manage a varied caseload, conduct thorough assessments, and make legally robust decisions in line with housing legislation.

Formación

• 3+ years of experience in homelessness, housing options, or a housing advice service.
• In-depth knowledge of Housing Act Part VI/VII, Homelessness Reduction Act 2017, case law and safeguarding.
• Proven experience managing complex homelessness applications and producing clear written decisions and reports.
• Strong communication, negotiation and problem-solving skills with vulnerable individuals.
• Excellent organisational and case management skills with ability to work with landlords and agencies.

Responsabilidades

• Manage a caseload of homelessness applications with thorough assessments and legally compliant decisions.
• Provide specialist housing advice focusing on prevention, relief and access to accommodation.
• Assess statutory homelessness duties and arrange suitable temporary accommodation when required.
• Collaborate with private landlords, internal teams and external agencies to identify housing options and resolve complex cases.
• Prepare accurate case records, decision letters and reports with safeguarding and high customer service standards.

Conocimientos

Homelessness knowledge

Case management

Written decisions

Stakeholder engagement

IT skills

Educación

Herramientas

Housing IT systems

Descripción del empleo

Housing Solutions Officer

Redditch Hybrid - 2 days in the office
Rate: £30.00 per hour
IR35 Status: Inside IR35
Initial Contract Length: 3 months
Working Hours: 37.5 Hours per week

Role Summary

This role focuses on preventing and relieving homelessness by providing specialist housing advice, assessing homelessness applications and identifying sustainable housing solutions for individuals and families.

You will manage a varied caseload, make legally robust decisions in accordance with housing legislation and work collaboratively with internal teams, external agencies and private landlords to deliver positive outcomes for residents.

What You Will Do as a Housing Solutions Officer

• Manage a designated caseload of homelessness applications, carrying out thorough assessments, investigations and making legally compliant decisions in accordance with relevant housing legislation.
• Provide specialist housing advice and support to individuals and families, focusing on homelessness prevention, relief and access to sustainable accommodation.
• Assess statutory homelessness duties and arrange suitable temporary accommodation where required, ensuring compliance with legislation, statutory guidance and local authority procedures.
• Work closely with private landlords, internal departments and external agencies to identify housing options, resolve complex cases and prevent homelessness wherever possible.
• Prepare accurate case records, legal decision letters and reports, ensuring effective case management, safeguarding compliance and high standards of customer service.

What You Will Need as a Housing Solutions Officer

• A minimum of 3 years' experience working within homelessness, housing options or a relevant housing advice service, ideally within a local authority setting.
• In-depth knowledge of Part VI and Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, relevant case law, statutory guidance and safeguarding responsibilities.
• Proven experience managing complex homelessness applications, conducting detailed assessments and producing clear, legally robust written decisions and reports.
• Strong communication, negotiation and problem-solving skills, with the ability to manage challenging situations, prioritise competing demands and work effectively with vulnerable individuals.
• Excellent organisational, case management and IT skills, alongside a demonstrable ability to build productive relationships with landlords, partner agencies and other housing professionals.

What's on Offer

• Competitive hourly rate of £30.00 on an initial 3-month contract.
• Hybrid working arrangement, with just 2 days per week required in the office.
• Opportunity to contribute to a local authority homelessness service, supporting residents to access suitable accommodation and achieve long-term housing stability.