Homeless Prevention Officer

North Somerset Council; Weston-super-Mare; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Weston-super-Mare is seeking an experienced Homeless Prevention Officer to join their team. This role involves assessing families at risk of homelessness, negotiating housing options with landlords, and ensuring compliance with the Homelessness Reduction Act 2017. The ideal candidate should have strong communication skills, experience in a multi-agency environment, and a commitment to providing effective solutions to vulnerable households. A supportive work environment with flexible arrangements is offered.

Benefits

Competitive salary and benefits

Flexible working arrangements

Local Government Pension

Professional development opportunities

Inclusive Staff groups

Additional annual leave options

Dedicated Wellbeing Team

Salary sacrifice schemes

Qualifications

• Confident person able to manage a complex caseload.
• Experience in homelessness and housing related work.
• Ability to provide clear advice on housing and support.

Responsibilities

• Assess individuals and families for homelessness issues.
• Develop Personal Housing Plans tailored to circumstances.
• Negotiate with landlords for appropriate housing options.
• Conduct homelessness investigations within legal frameworks.
• Write homeless decision letters and make referrals.

Skills

Excellent communication skills

Problem-solving

Experience in multi-agency environment

Resilience

Knowledge of housing options

Tools

Microsoft Office

In-house record system

Job description

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Homeless Prevention Officer to join our Homeless Prevention Team.

The Homeless Prevention Team provides help and advice to North Somerset households who are either homeless or at risk of becoming homeless. Working in partnership with other organisations we ensure that vulnerable people and families are provided with appropriate advice, accommodation and support.

In this role, you will be responsible for carrying out assessments with individuals and families who are either already homeless or who are threatened with homelessness for a variety of reasons including domestic abuse, financial struggles or those who have been served a notice requiring them to leave their private rented property. All decisions are made in accordance with the Homelessness Reduction Act 2017. You will need to be able to problem solve and seek out innovative homeless prevention solutions according to each household’s unique circumstances.

You will also be expected to work in partnership with key front‑line partner services such as rough‑sleeper outreach, Registered Providers, Adults and Children’s social care teams, hospital services and other community based statutory and voluntary agencies as part of a multi‑agency solutions‑focused homelessness prevention service.

Key Responsibilities

• Hold and prioritise your own caseload of homeless households
• Have an in‑depth understanding of the Homelessness Reduction Act 2017 and related legislation
• Develop a Personal Housing Plan according to the household’s circumstances
• Carry out homelessness investigations and make formal decisions within legislative frameworks
• Liaise and negotiate with landlords and excluders
• Have a sound understanding of the possession proceedings process
• Provide in‑depth advice regarding housing options
• Represent the client at multi‑agency meetings including safeguarding
• Recognise safeguarding concerns and make relevant referrals
• Make referrals for emergency and temporary accommodation
• Write legally sound homeless decision letters
• Make referrals to other agencies to support clients and to prevent or relieve their homelessness

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Flexible Worker which means you can expect to work in the following way:

Flexible Worker

• 2-3 days in the office
• Works both from home and the office, depending on the task at hand.
• Training is provided to help balance work–life and manage time effectively, with an emphasis on communication for team touchpoints and planning in‑office days for collaboration.

About You

You must be a confident and resilient person, with excellent communications skills who is able to prioritise a busy and complex case load of homeless applicants. You should have a strong background of homelessness and other housing related work e.g. advice/welfare benefits and experience working in a multi‑agency environment.

You should also be able to use Microsoft Office packages and a bespoke in‑house system to enable you to keep clear and accurate client records.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in‑house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Lynn Trigg – Homeless Prevention Officer, at [e-mail] or 01934 426150.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date

TBA

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.