Housing Options Officer

North Tyneside Council; New York; On-site; GBP 28,000 - 34,000; Full time

Job summary

North Tyneside Council is recruiting a Housing Options Officer to support the New Homes Officers with the allocation and letting of homes. You’ll guide housing applicants through the process and provide advice on housing options to help create sustainable tenancies.

You will carry out verification checks, visits and viewings with customers, and work with vulnerable households, applying safeguarding principles and the council's Lettings Policy.

Qualifications

• Experience in social housing and knowledge of allocations and lettings.
• Awareness of safeguarding and working with vulnerable households.
• Excellent customer service and organisational skills.
• Ability to follow policies and procedures relevant to lettings.

Responsibilities

• Support the allocation and letting of homes in line with policy.
• Guide housing applicants through processes and provide options advice.
• Carry out verification checks, visits and viewings with customers.
• Help create sustainable tenancies in line with Lettings Policy.

Skills

Social housing experience

Allocations and lettings knowledge

Customer service excellence

Safeguarding awareness

Job description

We are recruiting an Housing Options Officer to support the New Homes Officers with the allocation and letting of homes. You'll guide housing applicants through the process, provide advice on housing options, complete verification checks, carry out visits and viewings with customers and help create sustainable tenancies in line with North Tyneside Council's Lettings Policy.

We are looking for a motivated, well organised individual with a strong customer focus. Experience in social housing and knowledge of allocations and lettings is desirable. You'll also work with vulnerable households, requiring an understanding of the safeguarding agenda and be repsonsible for maximising rental income and minimising void loss, The successful candidate will have an awareness of social housing allocations and lettings processes. You will also have awareness of a range of policies and procedures relating to allocations such as homelessness and domestic abuse. We welcome applications if you have transferable skills from similar roles. You will also have excellent customer service skills.

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.

If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.

Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business.

Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.

Our Carbon Net-Zero 2030 Action Plan

In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050.

We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.