Homeless Outreach Support Worker

Riverside; Liverpool; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join Riverside as a Homeless Outreach Support Worker to make a difference in the lives of vulnerable individuals. This role involves providing trauma-informed support, engaging with rough sleepers, and facilitating access to essential services. With flexible working hours and career development opportunities, this position is ideal for empathetic and resilient individuals dedicated to transforming lives.

Benefits

Career development opportunities

Pension scheme

Health and eye care benefits

Discounted benefits through Riverside Rewards scheme

25 days annual leave

Qualifications

• Understanding of challenges faced by homeless individuals.
• Good communication and time management skills.
• Empathetic and resilient with a flexible approach.

Responsibilities

• Provide tailored support to vulnerable individuals experiencing homelessness.
• Engage with rough sleepers and negotiate housing solutions.
• Maintain accurate records of client progress.

Skills

Empathy

Resilience

Communication

Time Management

Basic IT Skills

Job description

Join to apply for the Homeless Outreach Support Worker role at Riverside

Location: Guildford HOST

Salary: £25,965.41 per annum, increasing to £27,112.48 after 18 months of successful performance

Application deadline: 06/06/2025

Introduction

This is a unique opportunity to join our dynamic Homeless Outreach Support Team (HOST) in Guildford. We aim to transform the lives of those affected by homelessness. We seek resilient, empathetic individuals with a positive attitude to support people in moving away from homelessness and settling into the community.

What will you do?

You will provide tailored, trauma-informed support to vulnerable individuals at risk of or experiencing homelessness, using the Psychologically Informed Environment model. Responsibilities include engaging with rough sleepers, negotiating housing solutions, and facilitating access to health and wellbeing services. The role involves flexible working hours, including occasional early outreach, within a 37.5-hour workweek, Monday to Friday.

Job Responsibilities

• Support clients from supported housing services.
• Participate in local partnership meetings.
• Provide personalized support, respecting cultural and diversity issues.
• Conduct assertive outreach, visiting known sleep sites and identifying new rough sleepers.
• Build positive relationships with clients, conducting needs assessments and developing support plans.
• Make referrals to specialist services such as mental health, substance misuse, and housing agencies.
• Offer ongoing practical support, including help with benefits, budgeting, and moving on to permanent housing.
• Maintain accurate records of support activities and client progress.

Minimum Requirements

• Understanding of challenges faced by homeless and vulnerable individuals.
• Empathy, resilience, and a flexible, team-oriented approach.
• Good time management and communication skills.
• Basic administrative and IT skills.

Desirable Skills

• Experience supporting vulnerable populations.
• Knowledge of trauma-informed care and current benefit systems.
• Driving license and access to a vehicle.

What’s in it for you?

• Career development opportunities.
• Pension scheme.
• Health and eye care benefits.
• Discounted benefits through Riverside Rewards scheme.
• 25 days annual leave.

About Riverside

Riverside is a leading social housing and regeneration organization committed to improving lives and communities across the UK. We value diversity and encourage applications from all backgrounds.

Additional Information

We are implementing measures to protect candidates and staff from Covid-19, including virtual interviews.