Homeless Hostel Support Worker

Vetro Recruitment; Swansea; On-site; GBP 16,000 - 23,000; Full time

Job summary

Vetro Recruitment seeks a Homeless Hostel Support Worker in Swansea City Centre to assist individuals facing homelessness and related challenges. The role offers flexible shifts and a chance to contribute to compassionate housing support across multiple settings.

You will provide emotional and practical support, promote safety, and collaborate with Housing Officers to meet client needs while upholding equality and high-quality care standards in the hostel environment.

Qualifications

• Experience in social care or supported housing is desirable.
• Strong empathy and value-based approach.
• Excellent communication and interpersonal skills.
• Ability to work across shifts.

Responsibilities

• Support hostel occupants in adhering to rules and regulations
• Provide emotional and practical support to individuals in need
• Explain and ensure compliance with health and safety procedures within the hostel
• Offer relevant information to visitors and clients
• Liaise with Housing Officers to meet client needs effectively
• Promote equality and diversity within the supported housing environment
• Maintain high standards of customer care and support

Skills

Empathy

Excellent communication

Interpersonal skills

Flexibility

Health and safety awareness

Job description

Homeless Hostel Support Worker

Location: City Centre of Swansea

Salary: £14.24 per hour (including holiday pay)

Job Description: Are you passionate about making a difference in the lives of vulnerable individuals? We are seeking dedicated Homeless Housing Support Workers to join a leading specialist provider in Swansea. This is an excellent opportunity for experienced professionals or those looking to start a career in the homeless sector. As a Homeless Hostel Support Worker in Swansea, you will play a vital role in supporting individuals facing homelessness, mental health challenges, or recovery from substance misuse. Enjoy flexible working hours and the chance to work across various social care settings, making a positive impact in your community.

Key Responsibilities:

• Support hostel occupants in adhering to rules and regulations
• Provide emotional and practical support to individuals in need
• Explain and ensure compliance with health and safety procedures within the hostel
• Offer relevant information to visitors and clients
• Liaise with Housing Officers to meet client needs effectively
• Promote equality and diversity within the supported housing environment
• Maintain high standards of customer care and support

Requirements:

• Strong empathetic approach and value base
• Experience within a social care or supported housing environment (desirable)
• Excellent communication and interpersonal skills
• Ability to work flexibly across shifts
• Commitment to promoting safety, equality, and high-quality support

Vetro is an equal opportunities employer and decisions are made on merit alone.