Hostel Support Worker

Morgan Hunt UK Limited; West End; On-site; GBP 21,000 - 27,000; Full time

Job summary

Morgan Hunt UK Limited in London is seeking a Hostel Support Worker to cover a homelessness hostel for 5 weeks. You will support the day-to-day running, help residents access rooms, and maintain a safe, welcoming environment with accurate records.

The role requires proactive, confident individuals with good communication and IT skills, capable of working as part of a team in a busy hostel setting.

Qualifications

• Experience in homelessness or social care environments preferred.
• Ability to follow identity verification and room access procedures.
• Clear, professional communication and ability to work as part of a team.

Responsibilities

• Support day-to-day running of the hostel.
• Engage positively with residents in a professional manner.
• Escort clients to rooms and assist with access where required.
• Verify client identities and ensure procedures are followed.
• Complete and update handover notes and records accurately.
• Use IT systems to maintain records and share information.
• Maintain awareness of activity and report concerns.

Skills

Proactive

Confident

Communication

Teamwork

IT literacy

Resident engagement

Procedural compliance

Job description

Morgan Hunt is currently recruiting for a Hostel Support Worker to provide 5 weeks of cover within a homelessness hostel in South West London. This is a great opportunity for someone who is proactive, confident and approachable, with an interest in supporting people experiencing homelessness and working within a busy hostel environment.

Hostel Support Worker

Location: South West London
Assignment: 5 weeks' cover
Sector: Homelessness / Supported Housing
Hours: Full-time

About the Role

You’ll play an important role in the day-to-day running of the hostel, helping to maintain a safe, welcoming and well‑organised environment for residents. The role will involve regular interaction with residents, supporting with access to their rooms and ensuring the appropriate checks and records are completed.

Key Responsibilities

• Support with the day-to-day running of the hostel.
• Engage positively and professionally with residents.
• Escort clients to rooms and assist with room access where required.
• Verify client identities and ensure appropriate procedures are followed.
• Complete and update handover notes and relevant records accurately.
• Use IT systems confidently to maintain records and communicate important information.
• Maintain awareness of activity within the hostel and report any concerns appropriately.
• Work closely with colleagues to ensure effective communication and a consistent service.
• Respond appropriately to issues or incidents within the hostel and elevate where necessary.
• Take a proactive approach to supporting residents and maintaining a positive environment.

About You

• Proactive and confident in a busy environment
• Comfortable engaging with people from a range of backgrounds
• Able to communicate clearly and professionally
• Confident using IT systems and updating handover notes
• Reliable and able to work as part of a team
• Comfortable following procedures around identity verification and room access
• Ideally experienced within homelessness, supported housing, hostel or social care environments