Homecare Client Growth Specialist

Home Instead; Norwich; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Structured induction and ongoing development

Employee Assistance Programme

25 days annual leave plus bank holidays

Company Bonus Scheme

Job summary

A local homecare service in Norwich seeks a Client Experience Lead to drive client growth and deliver high-quality care. This full-time role involves responding to client inquiries, conducting consultations, and maintaining care plans while building strong relationships with clients and families. The ideal candidate will have a passion for helping others, proven sales success, and strong communication skills. Competitive salary and benefits, including 25 days leave and a company bonus scheme, are offered.

Qualifications

• Passion for helping others and commitment to exceptional care.
• Proven track record of sales success.
• Good verbal and written communication skills.

Responsibilities

• Respond to new client enquiries quickly and maintain records.
• Conduct care consultations and create person-centred care plans.
• Audit and update care plans regularly.

Skills

Sales success

Communication

Relationship building

Organisational skills

IT systems knowledge

Education

Level 3 NVQ in Health and Social Care

Tools

Microsoft Office

CRM systems

Job description

A local homecare service in Norwich seeks a Client Experience Lead to drive client growth and deliver high-quality care. This full-time role involves responding to client inquiries, conducting consultations, and maintaining care plans while building strong relationships with clients and families. The ideal candidate will have a passion for helping others, proven sales success, and strong communication skills. Competitive salary and benefits, including 25 days leave and a company bonus scheme, are offered.