Homecare Consultant

Home Instead; Norwich; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Structured induction and ongoing development

Employee Assistance Programme

25 days annual leave plus bank holidays

Company Bonus Scheme

Company Bonus

Job summary

A local homecare service in Norwich seeks a Client Experience Lead to drive client growth and deliver high-quality care. This full-time role involves responding to client inquiries, conducting consultations, and maintaining care plans while building strong relationships with clients and families. The ideal candidate will have a passion for helping others, proven sales success, and strong communication skills. Competitive salary and benefits, including 25 days leave and a company bonus scheme, are offered.

Qualifications

• Passion for helping others and commitment to exceptional care.
• Proven track record of sales success.
• Good verbal and written communication skills.
• Ability to work independently and manage time across tasks.

Responsibilities

• Respond to new client enquiries quickly and maintain records.
• Conduct care consultations and create person-centred care plans.
• Audit and update care plans regularly.
• Maintain high standards and compliance across in‑house systems and processes.
• Participate in on‑call duties and adapt to changing business needs.

Skills

Sales success

Communication

Relationship building

Organisational skills

IT systems knowledge

Organisational skills

Time management

Self-motivation

Full UK driving licence

On-call flexibility

Education

Level 3 NVQ in Health and Social Care

Tools

Microsoft Office

CRM systems

Job description

Make a Real Difference Grow Our Client Base & Keep Care Exceptional!

Are you passionate about helping people? If you have a passion for helping others and want to use your skills in communication, relationship building, and sales to make a positive difference in your local community, then this Homecare Consultant position could be the perfect opportunity for you. Join Home Instead Norwich as our Client Experience Lead and play a vital role in bringing new clients into our award‑winning home care service while ensuring ongoing excellence for those already with us.

The Homecare Consultant ensures that clients have a positive experience of the service provider receiving a high‑quality care दोस्तों that meets their needs and expectations.

You will require good written communication skills and attention to detail to complete high‑quality care plans and risk assessments.

What Youll Do:

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Lead New Client Growth

• Respond to new client enquiries quickly and record details on our CRM
• Conduct care consultations, risk assessments and create person‑centred care plans on our digital system
• Work with business development colleagues to generate and grow client enquiries
• Champion our brand and help ಬೇ maintain our reputation for high‑quality care and community support
• Track conversion rates and use data to assess and improve your performance

Deliver Outstanding Account Management

• Audit and update care plans and risk assessments regularly
• Carry out initial client reviews and take action as needed
• Build and maintain positive relationships with clients, families and professionals
• Keep accurate records for clients and Care Professionals on our in‑house systems
• Manage your own time, prioritise tasks and adapt to changing business needs
• Participate in on‑call duties
• Ensure compliance with franchise and regulatory standards

Qualifications

What Youll Bring

• A passion for helping others and a genuine commitment to exceptional care
• Proven track record of sales success with the drive to grow client numbers
• Good verbal communication skills with the ability to build rapport quickly
• Experience of building and maintaining positive relationships with clients, families and professionals
• Good written communication skills
• Strong organisational and prioritisation skills, able to manage your own time and adapt to changing business needs
• Self‑motivated with the ability to work independently,distributed use initiative and be resilient
• Level 3 NVQ (or above) in Health and Social Care or willingness to study for relevant qualifications
• Commitment to personal and organisational growth and learning
• Excellent working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms plus the ability to learn and adopt new technologies where appropriate
• Must have a full UK driving licence and means of transport to visit clients
• Ability to support out‑of‑hours on‑call service
• Ability to work flexibly to meet the needs sebä mathematical business

Additional Information

What We Offer

• Structured induction and ongoing development
• Modern tech‑enabled working environment
• Autonomy with practical support from a values‑led team
• Salary per annum (depending on skills and experience)
• Employee Assistance Programme
• 25 days annual leave plus bank holidays
• Employee Benefit Scheme
• Long Service Recognition
• Pension
• Company Bonus Scheme

Remote Work : No

Employment Type : Full‑time