Homecare Administration Coordinator

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 24,000 - 34,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a reliable, self-motivated administrator to join the office-based Homecare Medicines Services team. You will act as the central point of contact between Homecare Providers and clinical teams, facilitating timely prescriptions, orders, invoicing and information flow across the Trust.

The role requires IT literacy, the ability to work in a fast-paced environment and a commitment to maintaining patient confidentiality while providing

Qualifications

• Experience in an office-based environment.
• IT literate and willing to learn.
• Ability to combine speed with accuracy and attention to detail.

Responsibilities

• Liaise with clinical teams to ensure Homecare prescriptions are available in a timely manner.
• Raise purchase orders for Homecare prescriptions.
• Send prescriptions to homecare providers.
• Receipt orders and clear invoices for payment.
• Monitor the shared email inbox and respond to emails.
• Maintain accurate and up-to-date records.
• Answer the phone and resolve/escalate queries as appropriate.
• Assist in investigation and resolution of complaints and incidents.
• Respect patient confidentiality at all times.
• Provide general administrative support to the department.

Skills

IT literate

Attention to detail

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking a reliable, self-motivated administrator to join the office-based Homecare Medicines Services team. You will act as the central point of contact between Homecare Providers and clinical teams, facilitating timely prescriptions, orders, invoicing and information flow across the Trust.

The role requires IT literacy, the ability to work in a fast-paced environment and a commitment to maintaining patient confidentiality while providing