Band 3 Homecare Administration Assistant

University Hospitals Birmingham NHS Foundation Trust; Birmingham; In loco; GBP 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

University Hospitals Birmingham NHS Foundation Trust is seeking a reliable, self-motivated administrator to join the office-based Homecare Medicines Services team. You will act as the central point of contact between Homecare Providers and clinical teams, facilitating timely prescriptions, orders, invoicing and information flow across the Trust.

The role requires IT literacy, the ability to work in a fast-paced environment and a commitment to maintaining patient confidentiality while providing

Competenze

• Experience in an office-based environment.
• IT literate and willing to learn.
• Ability to combine speed with accuracy and attention to detail.

Mansioni

• Liaise with clinical teams to ensure Homecare prescriptions are available in a timely manner.
• Raise purchase orders for Homecare prescriptions.
• Send prescriptions to homecare providers.
• Receipt orders and clear invoices for payment.
• Monitor the shared email inbox and respond to emails.
• Maintain accurate and up-to-date records.
• Answer the phone and resolve/escalate queries as appropriate.
• Assist in investigation and resolution of complaints and incidents.
• Respect patient confidentiality at all times.
• Provide general administrative support to the department.

Conoscenze

IT literate

Attention to detail

Descrizione del lavoro

University Hospitals Birmingham NHS Foundation Trust use third party Homecare Providers to deliver hospital prescribed medications and associated care direct to patients' homes. We are looking for a reliable, self-motivated and enthusiastic applicant to join our office based team who act as the central point of contact between Homecare Providers and clinical teams across the entire Trust. Working with a wide variety of stakeholders we facilitate the flow of information which is essential for the timely, safe and efficient provision of patient focused Homecare Medicines Services. In this role you will be required to assist clinical teams with their queries and ensure that all expenditure on Homecare Medicines Services is complaint with the Trusts Standing Financial Instructions., The post holder will assist in the day-to-day running of the Homecare Hub:

• Liaising with clinical teams to ensure Homecare prescriptions are made available in a timely manner.
• Raising purchase orders for Homecare prescriptions.
• Sending prescriptions to homecare providers.
• Receipting orders and clearing invoices for payment.
• Monitoring the shared e-mail inbox and responding to e-mails.
• Maintaining accurate and up to date records.
• Answering the phone and resolving/escalating queries as appropriate.
• Assisting in the investigation and resolution of complaints and incidents.
• Respecting and maintaining patient confidentiality at all times.
• Providing general administrative support to the department
  

  Prior experience working in a Homecare Team is desirable, but not essential. The ideal candidate must have experience working in an office based environment, be I.T. literate, willing to learn and be able to combine speed with attention to detail.

  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.