Homebuyer Experience Manager

Crest Nicholson Operations LTD; United Kingdom; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus scheme

Private pension

Private healthcare and healthcare cash

25 days annual leave plus bank hols

Cycle to Work scheme

Share plans

Gym membership discounts

Job summary

Crest Nicholson is seeking a personable and energetic Customer Experience professional to be the main face-to-face contact across multiple developments. You will guide customers through their homebuying journey, build lasting relationships and champion a high standard of service.

Ideal candidates are confident communicators who thrive in a fast-paced, customer-facing environment and are committed to ongoing training and career development within our growing team.

Qualifications

• Experience in a customer-facing role within a service industry.
• Polite, professional and an excellent communicator.
• Open to a challenge, change and continual improvement.
• Knowledge of the homebuilding industry desirable but not essential as training will be provided.
• A natural in building and fostering internal and external relationships.

Responsibilities

• Build strong relationships with customers so they feel comfortable contacting you and providing honest feedback, so we can continuously improve our service.
• Stay in the know about build progress by attending development team meetings.
• Accompany customers as they get to know their home during its construction.
• Showcase our thoughtfully-designed homes to customers after they’re built, highlighting benefits like flexible living and energy efficiency.
• Visit customers after moving in to ensure satisfaction and help resolve any concerns.

Skills

Customer service

Communication

Relationship building

Attention to detail

Problem solving

Job description

Crest Nicholson is seeking a personable and energetic Customer Experience professional to be the main face-to-face contact across multiple developments. You will guide customers through their homebuying journey, build lasting relationships and champion a high standard of service.

Ideal candidates are confident communicators who thrive in a fast-paced, customer-facing environment and are committed to ongoing training and career development within our growing team.