Customer Relations Manager

Crest Nicholson plc; Ipswich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual company bonus scheme

Private healthcare and healthcare cash

25 days annual leave plus bank hols

Cycle to Work scheme

Job summary

Crest Nicholson plc is seeking a customer-focused team member to guide homebuyers through the journey from purchase to handover at our developments in the UK. You will be the main face-to-face contact, ensuring a seamless and positive customer experience from initial enquiry to aftercare.

The role emphasizes building relationships, attending development team meetings, and visiting customers during construction and after move-in to ensure satisfaction and resolve concerns.

Qualifications

• Experience in a customer-facing role within a service industry.
• Polite, professional and an excellent communicator.
• Open to a challenge, change and continual improvement.
• Knowledge of the homebuilding industry desirable but not essential as training will be provided.
• A natural in building and fostering internal and external relationships.
• Attention to detail, a passion for excellence and the ability to work independently and make key decisions.

Responsibilities

• Build strong relationships with customers so they feel comfortable contacting you and providing honest feedback.
• Stay in the know about build progress by attending development team meetings.
• Accompany customers as they get to know their home during construction.
• Showcase thoughtfully-designed homes to customers after they’re built, highlighting benefits like flexible living and energy efficiency.
• Visit customers after move-in to ensure satisfaction and address any concerns.

Job description

For over 60 years, we have been delivering premium homes for a life less ordinary. Built with care, quality and attention to detail, our homes are set within carefully planned, sustainable communities in beautifully chosen locations, giving our customers a home they’ll love.

Our success is built on exceptional people, and we’re committed to attracting, developing and retaining the very best talent in the industry. We’ll give you the support, opportunities and culture to thrive, grow your career and be part of something that matters in a place where you can truly belong.

Delivering a great customer experience is at the heart of what we do – and we’d like you to shape how we do it.

You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. To do this, you need to be confident, personable, energetic and self-motivated, as you’ll be the main, face‑to‑face point of contact across a number of our sought-after developments.

Just some of the things you’ll be doing.

Your enthusiasm for our brand and for making customers feel truly valued will be infectious as you carry out your responsibilities:

• Build strong relationships with your customers so they feel comfortable contacting you and providing honest feedback, so we can continuously improve our service.
• Stay in the know about build progress by attending development team meetings.
• Accompany your customers as they get to know their home during its construction.
• Showcase our thoughtfully‑designed homes to customers after they’re built, so they understand their benefits, like flexible living and energy efficiency
• Visit your customers once they’ve moved in to make sure they are happy, and if they have concerns, help resolve them.

Does this sound like you?

Hopefully you’ll tick all the boxes below, but don’t worry if not as we’re committed to investing in training and your career development:

• Experience in a customer‑facing role within a service industry.
• Polite, professional and an excellent communicator.
• Open to a challenge, change and strives for continual improvement.
• Knowledge of the homebuilding industry desirable but not essential as training will be provided.
• A natural in building and fostering internal and external relationships.
• Attention to detail, a passion for excellence and the ability to work independently and make key decisions.

The Company

Our people are at the heart of our business, and we’re committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive.

We welcome applications from people of all backgrounds and recognise that everyone has different needs outside of work too. That’s why, wherever possible, we’ll consider flexible working requests across every role, helping you find the right balance between work and life.

We're passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact.

At Crest Nicholson, we care about you as an individual, not just the role you do, and we’re committed to supporting every part of your life — from your wellbeing and financial security to your lifestyle and career. That’s why we offer a comprehensive benefits package designed with you in mind. This includes:

• Annual company bonus scheme
• Private healthcare and healthcare cash plan options
• 25 days annual leave, plus bank holidays
• Cycle to Work scheme

As part of the recruitment process, we'll ask you to provide some personal information so we can process your application. To find out more about how we collect, use and protect your data, please see our Recruitment Privacy Policy on the Crest Nicholson website.