Home to School Transport Administrator - Hybrid Role

Pertemps Plymouth; Devon and Torbay; Hybrid; GBP 15,000 - 22,000; Full time

Job summary

Pertemps Plymouth is recruiting for a Home to School Transport Administrator in Plymouth. The role is hybrid, based at Ballard House, with 37 hours per week Monday to Friday, paying £13.45 per hour. It is a temporary assignment from 30 November 2026 to 7 May 2027.

You’ll handle enquiries, manage records, and support families, schools and transport operators to ensure children access education safely and efficiently. A DBS check is required and will be covered if you are successful.

Qualifications

• Excellent telephone manner and customer service skills.
• Strong verbal and written communication.
• Good IT skills, including experience using Microsoft Office packages.
• The ability to work independently and manage a busy workload.
• Excellent organisational skills and attention to detail.
• The ability to handle sensitive information professionally and confidentially.

Responsibilities

• Act as the first point of contact for telephone and email enquiries relating to Home to School Transport.
• Respond to enquiries from parents, carers, schools, transport operators and internal colleagues.
• Record and update information accurately on relevant systems, including MRI Education and internal databases.
• Monitor shared mailboxes and ensure enquiries are dealt with promptly and efficiently.
• Provide information to parents and carers and assist with the completion of application forms.
• Support the organisation and distribution of transport related communications and correspondence.
• Liaise with schools, transport providers and other stakeholders to support service delivery.
• Maintain accurate records and ensure documentation is stored appropriately and confidentially.
• Provide administrative support to the wider Home to School Transport Team.
• Undertake other duties appropriate to the grade of the role as required.

Skills

Telephone manner

Customer service

Verbal communication

Written communication

IT skills

Microsoft Office

Independent worker

Organisational skills

Attention to detail

Confidentiality

Tools

MRI Education

Microsoft Office

Job description

Pertemps Plymouth is recruiting for a Home to School Transport Administrator in Plymouth. The role is hybrid, based at Ballard House, with 37 hours per week Monday to Friday, paying £13.45 per hour. It is a temporary assignment from 30 November 2026 to 7 May 2027.

You’ll handle enquiries, manage records, and support families, schools and transport operators to ensure children access education safely and efficiently. A DBS check is required and will be covered if you are successful.